HP Instant Support
HP Instant Support is a suite of
HP Instant Support provides the following information about your device:
•Easy access to troubleshooting tips: Provides tips that are customized for your device.
•Resolution of specific device errors: Provides immediate access to information that can help you resolve errors specific to your device.
•Notification of print driver updates: Alerts you when there is an update for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP Web site.
•Managing ink and media usage (myPrintMileage): Helps you manage and forecast device supplies usage.
This section contains the following topics:
•Security and privacy
•To gain access to HP Instant Support
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html).
NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web browser.
To gain access to HP Instant Support
Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
myPrintMileage
myPrintMileage is a service that HP provides to help you track and forecast your device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
•Internet connection
•Device connected
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