Trouble Shooting
WARNING
Hazardous voltage
FAILURE TO DISCONNECT AND LOCKOUT ELECTRICAL POWER BEFORE ATTEMPTING ANY SERVICE CAN CAUSE SHOCK, BURNS OR DEATH.
SYMPTOM | PROBABLE CAUSE | RECOMMENDED ACTION |
MOTOR NOT RUNNING | Motor thermal protector tripped. | Allow motor to cool. Insure minimum pump submergence. Clear |
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| debris from casing and impeller. |
NOTE: If circuit breaker “OPENS” repeatedly, DO NOT reset. Call qualified electrician.
Open circuit breaker or blown fuse. Pump impeller binding or jammed.
Determine cause, call a qualified electrician.
Check motor amp draw. If two or more times higher than listed in the “DESCRIPTION AND SPECIFICATIONS” section, impeller is locked, motor bearings or shaft is damaged. Clear debris from casing and impeller, consult with dealer.
a)Manual operation | Power cable is damaged. | Resistance between power leads must read as shown in |
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| “ENGINEERING DATA”. Resistance between power leads and |
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| ground should read infinity. If any reading is incorrect, call a |
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| qualified electrician. |
b) Automatic operation | Inadequate electrical connection | Inspect control panel wiring. Call a qualified electrician. |
in control panel. |
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NOTE: Check the pump in manual | Defective liquid level switch. | With switch disconnected, check continuity while activating |
mode first to confirm operation. If |
| liquid level switch. Replace switch, as required. |
pump operates, the automatic | Insufficient liquid level to | Allow liquid level to rise 3" to 4" (76 mm - 101 mm) |
controls are at fault. If pump does | activate controls. | above |
not operate, see above. | Liquid level cords tangled. | Untangle cords and insure free operation. |
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PUMP WILL NOT | Liquid level cords tangled. | Untangle cords and insure free operation. |
TURN OFF | Pump is air locked. | Shut off pump for approximately one minute, then restart. Repeat |
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| until air lock clears. If air locking persists in a system with a check |
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| valve pipe, a 0.188" (5 mm) hole may be drilled in the discharge pipe |
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| approximately 2" (51 mm) beyond the discharge connection. |
Influent flow is matching pump’s discharge capacity.
Larger pump may be required.
LITTLE OR NO LIQUID | Check valve installed backwards, | Check flow arrow on valve and check valve operation. |
DELIVERED BY PUMP | plugged or stuck closed. |
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| Excessive system head. | Consult with dealer. |
| Pump inlet plugged. | Inspect and clear as required. |
| Improper voltage or wired | Check pump rotation, voltage and wiring. |
| incorrectly. | Consult with qualified electrician. |
| Pump is air locked. | See recommended action, above. |
| Impeller is worn or damaged. | Inspect impeller, replace as required. |
| Liquid level controls defective | Inspect, readjust or replace as required. |
| or improperly positioned. |
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PUMP CYCLES CONSTANTLY | Discharge check valve inoperative. | Inspect, repair or replace as required. |
| Sewage containment area too small. | Consult with dealer. |
| Liquid level controls defective or | Inspect, readjust or replace as required. |
| improperly positioned. |
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| Influent excessive for this size pump. | Consult with dealer. |
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GOULDS PUMPS LIMITED WARRANTY
This warranty applies to all water systems pumps manufactured by Goulds Pumps.
Any part or parts found to be defective within the warranty period shall be replaced at no charge to the dealer during the warranty period. The warranty period shall exist for a period of twelve (12) months from date of installation or eighteen (18) months from date of manufacture, whichever period is shorter.
A dealer who believes that a warranty claim exists must contact the authorized Goulds Pumps distributor from whom the pump was purchased and furnish complete details regarding the claim. The distributor is authorized to adjust any warranty claims utilizing the Goulds Pumps Customer Service Department.
The warranty excludes:
(a)Labor, transportation and related costs incurred by the dealer;
(b)Reinstallation costs of repaired equipment;
(c)Reinstallation costs of replacement equipment;
(d)Consequential damages of any kind; and,
(e)Reimbursement for loss caused by interruption of service.
For purposes of this warranty, the following terms have these definitions:
(1)“Distributor” means any individual, partnership, corporation, association, or other legal relationship that stands between G oulds Pumps and the dealer in purchases, consignments or contracts for sale of the subject pumps.
(2)“Dealer” means any individual, partnership, corporation, association, or other legal relationship which engages in the busin ess of selling or leasing pumps to customers.
(3) “Customer” means any entity who buys or leases the subject pumps from a dealer. The “customer” may mean an individual, partn ership, corporation, limited liability company, association or other legal entity which may engage in any type of business.
THIS WARRANTY EXTENDS TO THE DEALER ONLY.
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