HP jmeter Software for -UX manual Troubleshooting, Documentation and Support, Installation

10 Troubleshooting

Here is information to help you find answers and possible solutions to problems you might see.

Documentation and Support

You can find printable PDF versions of the user's guide and the release notes in the installation directory within the doc subdirectory. Updates to documentation are made available at the HP Business Support Center at http://www.hp.com/go/hpux-java-docs.

You can find printable PDF versions of the user's guide, the release notes, and the getting started guide in the installation directory within the doc subdirectory. Updates to documentation are made available at the online HP Business Support Center at http://www.hp.com/go/hpux-java-docs.

Problem resolution is available from HP Response Centers worldwide all day every day as part of operating system support contracts. For regional HP Response Center phone numbers, please contact your local HP sales office. The Response Center number in the United States is 1-800-633-3600.

You can also obtain assistance by sending e-mail to java-tools-support@hp.com.

When reporting a defect, please include a reproducible code example, a description of the problem, and the product name and product number (if available). Also include the version string returned when you enter: java -versionand the version string returned when you enter: uname -a

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Identifying Version Numbers

Assume that JMETER_HOME represents your installation directory for HPjmeter. Use these commands when you need to identify the version numbers of HPjmeter components:

•Node agent for HP-UX

$ what JMETER_HOME/bin/nodeagent -version

•JVM agent for HP-UX on PA-RISC

$ what $JMETER_HOME/lib/PA_RISC*/libjmeter.sl

•JVM agent for HP-UX on Itanium

$ what $JMETER_HOME/lib/IA64*/libjmeter.so

•HPjmeter console on other platforms

From the console, click Help→About HPjmeter.

Installation

•The HPjmeter installer does not include its own Java runtime. Instead, during installation, the installer locates a Java runtime that is appropriate for running the console, and embeds the path to that JRE into the listed scripts.

HPjmeter fails to start if you move or delete the JRE after you install.

192 Troubleshooting