Troubleshooting

Refer to this section if you have startup, viewing, picture, sound, or remote control problems with your TV.

Startup questions
SymptomRemedy

 

 

 

 

I do not hear sound at power-on,

■ Is the volume too low? Press the Volume button.

 

even though there is an image.

■ Is mute turned on? Press the Mute button, or the Volume button.

 

 

■ Are the TV speakers turned off in the onscreen display (OSD) menu?

 

 

Press the Menu button to open the OSD. Press the down arrow button

 

 

to select Audio, and then press the OK button; press the down

 

 

arrow button to select Speaker, and press OK; press the down

 

 

arrow to select On, and then press OK. Press the Menu button to

 

 

close the OSD.

 

 

 

 

I do not hear sound from an HDMI

Check that the device outputs audio over HDMI in PCM format. Change

 

connected set-top box, DVD player,

the device setting if needed.

 

or other device.

This TV does not support audio input over HDMI in Dolby Digital format;

 

 

 

 

for more information, see “Understanding audio output” on page 32.

 

 

To use Dolby Digital output from your digital source device, connect the

 

 

digital output of your device directly to the input of your AV receiver or

 

 

external sound system that supports Dolby Digital.

 

 

 

 

I do not see an image at power-on.

■ Are the connections to the input signal source component correct?

 

 

Double-check that the cables are properly inserted into the color-

 

 

coded connectors.

 

 

■ Is the input signal source powered on? Turn on the set-top box, DVD

 

 

player, or other device that you are trying to view.

 

 

■ Is the correct input signal source selected? Press the Source button on

 

 

the remote control, and confirm that the source is selected.

 

 

■ Press the Menu button on the remote control, or on the TV:

 

 

■ If the OSD appears, check the cables to the input source, and

Troubleshooting

 

then press the Source button on the remote control, or on the TV,

 

 

 

to select the input source.

 

 

■ If the OSD does not appear, see the next symptom, “There is no

 

 

power.”

 

 

 

 

Troubleshooting 51