Troubleshooting
Refer to this section if you have startup, viewing, picture, sound, or remote control problems with your TV.
Startup questions
Symptom | Remedy |
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I do not hear sound at | ■ Is the volume too low? Press the Volume button. |
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even though there is an image. | ■ Is mute turned on? Press the Mute button, or the Volume button. |
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| ■ Are the TV speakers turned off in the onscreen display (OSD) menu? |
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| Press the Menu button to open the OSD. Press the down arrow button |
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| to select Audio, and then press the OK button; press the down arrow |
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| button to select Speaker, and press OK; press the down arrow to |
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| select On, and then press OK. Press the Menu button to close the |
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| OSD. |
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I do not hear sound from an HDMI | Check that the device outputs audio over HDMI in PCM format. Change |
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connected | the device setting if needed. |
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or other device. | This TV does not support audio input over HDMI in Dolby Digital format; |
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| for more information, see “Understanding audio output” on page 32. |
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| To use Dolby Digital output from your digital source device, connect the |
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| digital output of your device directly to the input of your AV receiver or |
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| external sound system that supports Dolby Digital. |
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I do not see an image at | ■ Are the connections to the input signal source component correct? |
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| coded connectors. |
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| ■ Is the input signal source powered on? Turn on the |
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| player, or other device that you are trying to view. |
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| ■ Is the correct input signal source selected? Press the Source button on |
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| the remote control, and confirm that the source is selected. |
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| ■ Press the Menu button on the remote control, or on the TV: |
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| ■ If the OSD appears, check the cables to the input source, and | Troubleshooting |
| then press the Source button on the remote control, or on the TV, | |
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| to select the input source. |
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| ■ If the OSD does not appear, see the next symptom, “There is no |
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| power.” |
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Troubleshooting 53