HP m1277c, m1299a, m1297c HP Media Center Software Guide, Application and System Recovery Programs

HP Media Center Software Guide

This guide can help you get started using the Media Center software program. Media Center allows you to use a remote control to access your recorded television (TV) programs, videos, pictures, music CDs, and DVDs.

Application and System Recovery Programs

The PC uses the operating system and installed software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it by restarting the PC, using System Restore, or using other methods including the system recovery programs.

You need recovery discs (CDs or DVDs) for some repairs that use the HP Application Recovery program or the HP PC System Recovery programs. Now is a good time to make your recovery discs.

For instructions on making recovery discs, repairing and recovering your software, and more information, refer to the Warranty and Support Guide that came with your PC.

Problems with software programs may be caused by corruption or damage to an individual program (application or software driver) or to part of the operating system software.

Instant Support

When you need assistance to solve a PC-related problem, use HP Instant Support (select models only). With HP Instant Support, you can run tests or submit a problem for help over the Internet. When you submit a problem, you communicate over the Internet with a Support analyst who works with you to solve the problem.

To start HP Instant Support:

1 Click Start on the taskbar.

2 Click Help and Support.

3 Click Connect to Customer Support.

4 Click Start a New Request.

5 Follow onscreen instructions to run a test or submit a problem. Your PC must be connected to the Internet to submit a request.

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HP Instant Support is available for select models only.

Getting Help 5