Troubleshooting
Contacting Customer Care by E-mail or Telephone
If the notebook is connected to the Internet, select Start > Help and Support to get help by
If the notebook is not connected to the Internet, refer to the printed Worldwide Telephone Numbers booklet (English only) included with the notebook to contact Customer Care.
Taking the Notebook to a Service Partner
In addition to providing the information listed in the “Preparing to Call Customer Care” section earlier in this appendix, be sure to delete all passwords or to disclose all passwords to the service partner.
■For information about deleting a Microsoft Windows password, refer to Start > Help and Support. (The deletion procedures vary with the types of Windows passwords you have set).
■For information about deleting an HP password, refer to the Hardware and Software Guide.
■To contact Customer Care, refer to the printed Worldwide Telephone Numbers booklet (English only) included with the notebook.
Getting Started |
