HP OpenVMS 8.x manual Troubleshooting Procedures

To determine whether the failure is a system problem:

•Be sure that you did not press F1 (Hold Screen). The Hold Screen light turns on when you press either F1 or Ctrl/S.

•Press Ctrl/T to check the status of your process. A status line should appear indicating the name of the program that is executing and other information. If the status line does not appear, the program you are executing might be stalled or hanging. (If you have disabled Ctrl/T by entering the command SET NOCONTROL=T, or if you have set the terminal to NOBROADCAST mode by entering the command SET TERMINAL/NOBROADCAST, this procedure does not work.)

•Make sure the cable connecting the terminal or monitor to the system is secure.

If you determine that you have a system problem, take the following steps:

1.Force an exit from a stalled or hanging program by pressing Ctrl/Y. Note that pressing Ctrl/Y causes any work performed by the program and not saved on disk to be lost.

2.If the system is still unresponsive, halt it (see Section A.7.1 (page 184) for more information.)

3.Note in detail the sequence of events that caused the problem and notify HP Customer Support.

A.8 Troubleshooting Procedures 187