Solve Linux problems, Software problem-solving | HP P2030 instruction

When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is selected.

Cause	Solution

This problem is caused by either a software or a hardware component.

Software problem-solving

●Check that your Macintosh supports USB.

●Verify that you are using a Macintosh operating system that this product supports.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware problem-solving

● Check that the product is turned on.

● Verify that the USB cable is connected correctly.

● Check that you are using the appropriate high-speed USB cable.

● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

Solve Linux problems

For information about Linux problem solving, go to the HP Linux support Web site: www.hp.com/go/ linuxprinting.

106 Chapter 10 Solve problems

ENWW

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HP P2030 manual Solve Linux problems, Software problem-solving, Hardware problem-solving

Contents

HP LaserJet P2030 Series Printer Page HP LaserJet P2030 Series Printer Copyright and License Trademark Credits Table of contents Use product features ConnectivityPaper and print media Print tasks Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 131 Product basics Product comparison HP LaserJet P2030 Series modelsHP LaserJet P2035 printer CE461A CE462A Product features Feature Description Product walkaround Front view Rear view Interface ports 1HP LaserJet P2035 printer Model and serial-number label location Enww Control panel Go button and light Control panel Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Priority for print settings Change printer-driver settings for Windows Change the default settings for allPrint jobs Settings Click the Device Settings tab Supported utilities for Windows Supported network utilities for WindowsSoftware for other operating systems Status Alerts software Enww Use the product with Macintosh Change printer-driver settings for Macintosh Software for MacintoshSupported operating systems for Macintosh Mac OS X V10.3 or Mac OS X Software for Macintosh computers Supported utilities for MacintoshHP Printer Utility Embedded Web server Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides manually Use the Services menuPrint on both sides of the page duplex printing Connectivity USB and parallel connections 2USB connection Connectivity Supported network protocols Network configurationService name Description View or change network settings Install the product on a networkConfigure the network product IP address Set or change the network passwordLink speed setting Enww Paper and print media Understand paper and print media use Size and dimensions Tray Supported paper and print media sizes Custom paper sizes Supported paper and print media types Paper type printer driver Tray Tray or bin Paper type Specifications Quantity Tray and bin capacity Special paper or print media guidelines Media type Tray Single-sided printing Envelope printing Load traysPaper orientation for loading trays Tray Load A6-size paper Configure trays Manual feed Use paper output options Print to the top standard output bin Print to the straight-through paper path rear output Enww Use product features EconoMode Quiet mode Enww Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Use features in the Windows printer driver Open the printer driverUse Quick Sets How do Steps to perform Set paper and quality options Set document effectsPaper Options area, click Use Different Paper Print Quality area, click EconoMode Set document finishing options Obtain support and product-status information Down list, click Left Edge Binding or Right Edge BindingPages per Sheet Borders , Page Order , and Orientation Printer Features area, select the Print All Text as Set advanced printing options Enww Manage and maintain the product Configuration Print the information pagesDemo Supplies Status Information tab Manage a network productOpen the embedded Web server Settings tab Secure the embedded Web serverNetworking tab Links Lock the product Manage the print cartridge Manage suppliesSupplies life Manage supplies Redistribute toner Supply replacement guidelinesReplace supplies and parts Change the print cartridge Enww Clean the product Clean the print-cartridge area Enww Clean the paper path Clean the Tray 1 pickup roller Enww Enww Reconnect the power cord, and turn the product on Clean the Tray 2 pickup roller Enww Enww Solve problems Solve general problems Troubleshooting checklist Restore factory settings Factors that affect product performance Reconfiguration Initialization Job CancelStatus-light patterns Light status State of the printer Action Processing Data Manual Feed or Continuable Error Toner Low Toner Missing Jam Paper Mount Status-alert messages Alert message Description Recommended action Manual feed Non-HP black cartridgeNot Connected Order black cartridge Common causes of jams Product is jammed.1 Cause SolutionJams Jam locations Clear jamsInternal areas Print-cartridge area and paper path Enww Input trays Tray Open the tray Solve problems Enww Output bins Close the jam-release door Solve print-quality problems Print-quality problems associated with paperPrint-quality problems associated with the environment Print-quality problems associated with jams Adjust print density Image defect examples Light print or fadedToner specks Dropouts Vertical lines Gray backgroundToner smear Loose toner Vertical repetitive defects Misformed charactersSkew Curl or wave Wrinkles or creases Toner scatter outline Solve performance problems Problem Cause Solution Solve network problems Solve connectivity problemsSolve direct-connect problems Enww Solve common Windows problems Solve common Macintosh problems Printer driver is not listed in Print Center Cause Solution Jobs Information pages on page 56. Verify that the name, IP Hardware problem-solving Solve Linux problemsSoftware problem-solving Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Part numbers Print cartridgesCables and interfaces Description Part number Enww Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support HP maintenance agreements On-site service agreementsExtended warranty Repack the product Specifications Physical specifications Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of conformityDeclaration of conformity Canadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaite Substances Table China Enww Index Cables Enww Enww See also solving Msds Enww Page CE461-90902* *CE461-90902