When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is selected.

Cause

Solution

 

 

This problem is caused by either a software or a hardware component.

Software problem-solving

●Check that your Macintosh supports USB.

●Verify that you are using a Macintosh operating system that this product supports.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware problem-solving

● Check that the product is turned on.

● Verify that the USB cable is connected correctly.

● Check that you are using the appropriate high-speed USB cable.

● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

Solve Linux problems

For information about Linux problem solving, go to the HP Linux support Web site: www.hp.com/go/ linuxprinting.

106 Chapter 10 Solve problems

ENWW