Solve common Macintosh problems | HP P2030 guide

Solve common Macintosh problems

NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product will not appear in the Chooser.

The printer driver is not listed in Print Center.

Cause	Solution

The product software might not have been installed or was installed incorrectly.

Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.

Cause	Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the product and the computer.

The wrong product name, IP address, or Rendezvous host name is being used.

Check the product name, IP address, or Rendezvous host name by printing a configuration page. See Print the information pages on page 56. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected product in Print Center.

Cause	Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The product software might not have been installed or was installed incorrectly.

Make sure that the PPD file is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

104 Chapter 10 Solve problems

ENWW

Image 114

HP P2030 manual Solve common Macintosh problems, Printer driver is not listed in Print Center Cause Solution

Contents

HP LaserJet P2030 Series Printer Page HP LaserJet P2030 Series Printer Copyright and License Trademark Credits Table of contents Paper and print media Use product featuresConnectivity Print tasks Manage and maintain the product Solve problems Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 131 Product basics HP LaserJet P2035 printer Product comparisonHP LaserJet P2030 Series models CE461A CE462A Product features Feature Description Product walkaround Front view Rear view Interface ports 1HP LaserJet P2035 printer Model and serial-number label location Enww Control panel Go button and light Control panel Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Priority for print settings Print jobs Settings Change printer-driver settings for WindowsChange the default settings for all Click the Device Settings tab Software for other operating systems Supported utilities for WindowsSupported network utilities for Windows Status Alerts software Enww Use the product with Macintosh Supported operating systems for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Mac OS X V10.3 or Mac OS X HP Printer Utility Software for Macintosh computersSupported utilities for Macintosh Embedded Web server Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Use the Services menu Print on both sides of the page duplex printingPrint on both sides manually Connectivity USB and parallel connections 2USB connection Connectivity Network configuration Service name DescriptionSupported network protocols Install the product on a network Configure the network productView or change network settings Set or change the network password Link speed settingIP address Enww Paper and print media Understand paper and print media use Size and dimensions Tray Supported paper and print media sizes Custom paper sizes Supported paper and print media types Paper type printer driver Tray Tray or bin Paper type Specifications Quantity Tray and bin capacity Special paper or print media guidelines Media type Load trays Paper orientation for loading traysTray Single-sided printing Envelope printing Tray Load A6-size paper Configure trays Manual feed Use paper output options Print to the top standard output bin Print to the straight-through paper path rear output Enww Use product features EconoMode Quiet mode Enww Print tasks Cancel a print job Stop the current print job from the control panelStop the current print job from the software program Use Quick Sets Use features in the Windows printer driverOpen the printer driver How do Steps to perform Paper Options area, click Use Different Paper Set paper and quality optionsSet document effects Print Quality area, click EconoMode Set document finishing options Pages per Sheet Obtain support and product-status informationDown list, click Left Edge Binding or Right Edge Binding Borders , Page Order , and Orientation Printer Features area, select the Print All Text as Set advanced printing options Enww Manage and maintain the product Demo ConfigurationPrint the information pages Supplies Status Manage a network product Open the embedded Web serverInformation tab Networking tab Settings tabSecure the embedded Web server Links Lock the product Manage supplies Supplies lifeManage the print cartridge Manage supplies Supply replacement guidelines Replace supplies and partsRedistribute toner Change the print cartridge Enww Clean the product Clean the print-cartridge area Enww Clean the paper path Clean the Tray 1 pickup roller Enww Enww Reconnect the power cord, and turn the product on Clean the Tray 2 pickup roller Enww Enww Solve problems Solve general problems Troubleshooting checklist Restore factory settings Factors that affect product performance Status-light patterns Reconfiguration InitializationJob Cancel Light status State of the printer Action Processing Data Manual Feed or Continuable Error Toner Low Toner Missing Jam Paper Mount Status-alert messages Alert message Description Recommended action Not Connected Manual feedNon-HP black cartridge Order black cartridge Product is jammed.1 Cause Solution JamsCommon causes of jams Internal areas Jam locationsClear jams Print-cartridge area and paper path Enww Input trays Tray Open the tray Solve problems Enww Output bins Close the jam-release door Print-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with paper Print-quality problems associated with jams Adjust print density Toner specks Image defect examplesLight print or faded Dropouts Toner smear Vertical linesGray background Loose toner Skew Vertical repetitive defectsMisformed characters Curl or wave Wrinkles or creases Toner scatter outline Solve performance problems Problem Cause Solution Solve connectivity problems Solve direct-connect problemsSolve network problems Enww Solve common Windows problems Solve common Macintosh problems Printer driver is not listed in Print Center Cause Solution Jobs Information pages on page 56. Verify that the name, IP Solve Linux problems Software problem-solvingHardware problem-solving Supplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Cables and interfaces Part numbersPrint cartridges Description Part number Enww Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support Extended warranty HP maintenance agreementsOn-site service agreements Repack the product Specifications Physical specifications Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico Material Safety Data Sheet Msds For more information Declaration of conformity Declaration of conformityDeclaration of Conformity Safety statements Laser safetyCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaite Substances Table China Enww Index Cables Enww Enww See also solving Msds Enww Page CE461-90902* *CE461-90902