Solve problems | HP P2030 manual

10 Solve problems

●Solve general problems

●Restore factory settings

●Status-light patterns

●Status-alert messages

●Jams

●Solve print-quality problems

●Solve performance problems

●Solve connectivity problems

●Solve common Windows problems

●Solve common Macintosh problems

●Solve Linux problems

ENWW

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HP P2030 manual Solve problems

Contents

HP LaserJet P2030 Series Printer Page HP LaserJet P2030 Series Printer Trademark Credits Copyright and License Table of contents Connectivity Use product featuresPaper and print media Print tasks Manage and maintain the product Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information 131 Product basics HP LaserJet P2030 Series models Product comparisonHP LaserJet P2035 printer CE461A CE462A Feature Description Product features Front view Product walkaround Rear view 1HP LaserJet P2035 printer Interface ports Model and serial-number label location Enww Go button and light Control panel Control panel Software for Windows Supported printer drivers for Windows Supported operating systems for Windows Priority for print settings Change the default settings for all Change printer-driver settings for WindowsPrint jobs Settings Click the Device Settings tab Supported network utilities for Windows Supported utilities for WindowsSoftware for other operating systems Status Alerts software Enww Use the product with Macintosh Software for Macintosh Change printer-driver settings for MacintoshSupported operating systems for Macintosh Mac OS X V10.3 or Mac OS X Supported utilities for Macintosh Software for Macintosh computersHP Printer Utility Embedded Web server Create and use printing presets in Macintosh Use features in the Macintosh printer driverPrint Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarks Print on both sides of the page duplex printing Use the Services menuPrint on both sides manually Connectivity 2USB connection Connectivity USB and parallel connections Service name Description Network configurationSupported network protocols Configure the network product Install the product on a networkView or change network settings Link speed setting Set or change the network passwordIP address Enww Paper and print media Understand paper and print media use Supported paper and print media sizes Size and dimensions Tray Custom paper sizes Paper type printer driver Tray Supported paper and print media types Tray and bin capacity Tray or bin Paper type Specifications Quantity Media type Special paper or print media guidelines Paper orientation for loading trays Load traysTray Single-sided printing Envelope printing Tray Load A6-size paper Manual feed Configure trays Print to the top standard output bin Use paper output options Print to the straight-through paper path rear output Enww Use product features EconoMode Quiet mode Enww Print tasks Stop the current print job from the control panel Cancel a print jobStop the current print job from the software program Open the printer driver Use features in the Windows printer driverUse Quick Sets How do Steps to perform Set document effects Set paper and quality optionsPaper Options area, click Use Different Paper Print Quality area, click EconoMode Set document finishing options Down list, click Left Edge Binding or Right Edge Binding Obtain support and product-status informationPages per Sheet Borders , Page Order , and Orientation Set advanced printing options Printer Features area, select the Print All Text as Enww Manage and maintain the product Print the information pages ConfigurationDemo Supplies Status Open the embedded Web server Manage a network productInformation tab Secure the embedded Web server Settings tabNetworking tab Links Lock the product Supplies life Manage suppliesManage the print cartridge Manage supplies Replace supplies and parts Supply replacement guidelinesRedistribute toner Change the print cartridge Enww Clean the print-cartridge area Clean the product Enww Clean the paper path Clean the Tray 1 pickup roller Enww Enww Reconnect the power cord, and turn the product on Clean the Tray 2 pickup roller Enww Enww Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore factory settings Job Cancel Reconfiguration InitializationStatus-light patterns Light status State of the printer Action Processing Data Manual Feed or Continuable Error Toner Low Jam Toner Missing Paper Mount Alert message Description Recommended action Status-alert messages Non-HP black cartridge Manual feedNot Connected Order black cartridge Jams Product is jammed.1 Cause SolutionCommon causes of jams Clear jams Jam locationsInternal areas Print-cartridge area and paper path Enww Tray Input trays Open the tray Solve problems Enww Output bins Close the jam-release door Print-quality problems associated with paper Solve print-quality problemsPrint-quality problems associated with the environment Print-quality problems associated with jams Adjust print density Light print or faded Image defect examplesToner specks Dropouts Gray background Vertical linesToner smear Loose toner Misformed characters Vertical repetitive defectsSkew Curl or wave Toner scatter outline Wrinkles or creases Problem Cause Solution Solve performance problems Solve direct-connect problems Solve connectivity problemsSolve network problems Enww Solve common Windows problems Printer driver is not listed in Print Center Cause Solution Solve common Macintosh problems Information pages on page 56. Verify that the name, IP Jobs Software problem-solving Solve Linux problemsHardware problem-solving Supplies and accessories Order through service or support providers Order parts, accessories, and suppliesOrder directly from HP Print cartridges Part numbersCables and interfaces Description Part number Enww Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Transfer End User License Agreement End User License Agreement Customer self-repair warranty service Customer support On-site service agreements HP maintenance agreementsExtended warranty Repack the product Specifications Environmental condition Printing Storage/standby Physical specifications Regulatory information FCC regulations Environmental product stewardship program Paper Return and recycling instructionsMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds For more information Declaration of conformity Declaration of conformityDeclaration of Conformity Laser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser statement for Finland Substances Table China Enww Cables Index Enww Enww See also solving Msds Enww Page CE461-90902* *CE461-90902