Solve general problems ......................................................................................................................
76
Troubleshooting checklist ..................................................................................................
Factors that affect product performance ............................................................................
77
Restore factory settings ......................................................................................................................
Status-light patterns ...........................................................................................................................
78
Status-alert messages ........................................................................................................................
84
Jams ...................................................................................................................................................
86
Common causes of jams ...................................................................................................
Jam locations .....................................................................................................................
87
Clear jams ..........................................................................................................................
Internal areas ....................................................................................................
Print-cartridge area and paper path ..................................................
Input trays .........................................................................................................
89
Tray 1 ...............................................................................................
Tray 2 ...............................................................................................
90
Output bins ........................................................................................................
92
Solve print-quality problems ...............................................................................................................
94
Print-quality problems associated with paper ....................................................................
Print-quality problems associated with the environment ....................................................
Print-quality problems associated with jams ......................................................................
Adjust print density ............................................................................................................
95
Image defect examples ......................................................................................................
96
Light print or faded ............................................................................................
Toner specks .....................................................................................................
Dropouts ............................................................................................................
Vertical lines ......................................................................................................
97
Gray background ...............................................................................................
Toner smear ......................................................................................................
Loose toner .......................................................................................................
Vertical repetitive defects ..................................................................................
98
Misformed characters ........................................................................................
Page skew .........................................................................................................
Curl or wave ......................................................................................................
Wrinkles or creases ...........................................................................................
99
Toner scatter outline .........................................................................................
Solve performance problems ...........................................................................................................
100
Solve connectivity problems .............................................................................................................
101
Solve direct-connect problems ........................................................................................
Solve network problems ..................................................................................................
Solve common Windows problems .................................................................................................
103
Solve common Macintosh problems ................................................................................................
104
Solve Linux problems .......................................................................................................................
106
vi
ENWW