10 Solve problems

 

Solve general problems ......................................................................................................................

76

Troubleshooting checklist ..................................................................................................

76

Factors that affect product performance ............................................................................

77

Restore factory settings ......................................................................................................................

77

Status-light patterns ...........................................................................................................................

78

Status-alert messages ........................................................................................................................

84

Jams ...................................................................................................................................................

86

Common causes of jams ...................................................................................................

86

Jam locations .....................................................................................................................

87

Clear jams ..........................................................................................................................

87

Internal areas ....................................................................................................

87

Print-cartridge area and paper path ..................................................

87

Input trays .........................................................................................................

89

Tray 1 ...............................................................................................

89

Tray 2 ...............................................................................................

90

Output bins ........................................................................................................

92

Solve print-quality problems ...............................................................................................................

94

Print-quality problems associated with paper ....................................................................

94

Print-quality problems associated with the environment ....................................................

94

Print-quality problems associated with jams ......................................................................

94

Adjust print density ............................................................................................................

95

Image defect examples ......................................................................................................

96

Light print or faded ............................................................................................

96

Toner specks .....................................................................................................

96

Dropouts ............................................................................................................

96

Vertical lines ......................................................................................................

97

Gray background ...............................................................................................

97

Toner smear ......................................................................................................

97

Loose toner .......................................................................................................

97

Vertical repetitive defects ..................................................................................

98

Misformed characters ........................................................................................

98

Page skew .........................................................................................................

98

Curl or wave ......................................................................................................

98

Wrinkles or creases ...........................................................................................

99

Toner scatter outline .........................................................................................

99

Solve performance problems ...........................................................................................................

100

Solve connectivity problems .............................................................................................................

101

Solve direct-connect problems ........................................................................................

101

Solve network problems ..................................................................................................

101

Solve common Windows problems .................................................................................................

103

Solve common Macintosh problems ................................................................................................

104

Solve Linux problems .......................................................................................................................

106

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ENWW