Solve general problems, Troubleshooting checklist | HP P2030

Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

1.Make sure the product Ready light is on. If no lights are on, complete these steps:

a.Check the power-cable connections.

b.Check that the power switch is on.

c.Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

d.If none of these measures restores power, contact HP Customer Care.

2.Check the cabling.

a.Check the cable connection between the product and the computer or network port. Make sure that the connection is secure.

b.Make sure that the cable itself is not faulty by using a different cable, if possible.

c.Check the network connection. See Solve network problems on page 101.

3.Check to see any control-panel lights are lit. See Status-light patterns on page 78.

4.Ensure that the paper that you are using meets specifications.

5.Print a configuration page. See Print the information pages on page 56.

a.If the page does not print, check that at least one tray contains paper.

b.If the page jams in the product, see Clear jams on page 87.

6.If the configuration page prints, check the following items.

a.If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care.

b.If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program.

7.Select one of the following options:

Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double- click the name of the product.

-or-

Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.

76 Chapter 10 Solve problems

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HP P2030 manual Solve general problems, Troubleshooting checklist

Contents

HP LaserJet P2030 Series Printer Page HP LaserJet P2030 Series Printer Copyright and License Trademark Credits Table of contents Paper and print media Use product featuresConnectivity Print tasks Manage and maintain the product Solve problems Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 131 Product basics HP LaserJet P2035 printer Product comparisonHP LaserJet P2030 Series models CE461A CE462A Product features Feature Description Product walkaround Front view Rear view Interface ports 1HP LaserJet P2035 printer Model and serial-number label location Enww Control panel Go button and light Control panel Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Priority for print settings Print jobs Settings Change printer-driver settings for WindowsChange the default settings for all Click the Device Settings tab Software for other operating systems Supported utilities for WindowsSupported network utilities for Windows Status Alerts software Enww Use the product with Macintosh Supported operating systems for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Mac OS X V10.3 or Mac OS X HP Printer Utility Software for Macintosh computersSupported utilities for Macintosh Embedded Web server Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides manually Use the Services menuPrint on both sides of the page duplex printing Connectivity USB and parallel connections 2USB connection Connectivity Supported network protocols Network configurationService name Description View or change network settings Install the product on a networkConfigure the network product IP address Set or change the network passwordLink speed setting Enww Paper and print media Understand paper and print media use Size and dimensions Tray Supported paper and print media sizes Custom paper sizes Supported paper and print media types Paper type printer driver Tray Tray or bin Paper type Specifications Quantity Tray and bin capacity Special paper or print media guidelines Media type Tray Single-sided printing Envelope printing Load traysPaper orientation for loading trays Tray Load A6-size paper Configure trays Manual feed Use paper output options Print to the top standard output bin Print to the straight-through paper path rear output Enww Use product features EconoMode Quiet mode Enww Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Use Quick Sets Use features in the Windows printer driverOpen the printer driver How do Steps to perform Paper Options area, click Use Different Paper Set paper and quality optionsSet document effects Print Quality area, click EconoMode Set document finishing options Pages per Sheet Obtain support and product-status informationDown list, click Left Edge Binding or Right Edge Binding Borders , Page Order , and Orientation Printer Features area, select the Print All Text as Set advanced printing options Enww Manage and maintain the product Demo ConfigurationPrint the information pages Supplies Status Information tab Manage a network productOpen the embedded Web server Networking tab Settings tabSecure the embedded Web server Links Lock the product Manage the print cartridge Manage suppliesSupplies life Manage supplies Redistribute toner Supply replacement guidelinesReplace supplies and parts Change the print cartridge Enww Clean the product Clean the print-cartridge area Enww Clean the paper path Clean the Tray 1 pickup roller Enww Enww Reconnect the power cord, and turn the product on Clean the Tray 2 pickup roller Enww Enww Solve problems Solve general problems Troubleshooting checklist Restore factory settings Factors that affect product performance Status-light patterns Reconfiguration InitializationJob Cancel Light status State of the printer Action Processing Data Manual Feed or Continuable Error Toner Low Toner Missing Jam Paper Mount Status-alert messages Alert message Description Recommended action Not Connected Manual feedNon-HP black cartridge Order black cartridge Common causes of jams Product is jammed.1 Cause SolutionJams Internal areas Jam locationsClear jams Print-cartridge area and paper path Enww Input trays Tray Open the tray Solve problems Enww Output bins Close the jam-release door Print-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with paper Print-quality problems associated with jams Adjust print density Toner specks Image defect examplesLight print or faded Dropouts Toner smear Vertical linesGray background Loose toner Skew Vertical repetitive defectsMisformed characters Curl or wave Wrinkles or creases Toner scatter outline Solve performance problems Problem Cause Solution Solve network problems Solve connectivity problemsSolve direct-connect problems Enww Solve common Windows problems Solve common Macintosh problems Printer driver is not listed in Print Center Cause Solution Jobs Information pages on page 56. Verify that the name, IP Hardware problem-solving Solve Linux problemsSoftware problem-solving Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Cables and interfaces Part numbersPrint cartridges Description Part number Enww Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Customer support Extended warranty HP maintenance agreementsOn-site service agreements Repack the product Specifications Physical specifications Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of conformityDeclaration of conformity Canadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaite Substances Table China Enww Index Cables Enww Enww See also solving Msds Enww Page CE461-90902* *CE461-90902