HP P2030 Status-alertmessages

Status-alert messages

Status-alert messages appear on the computer screen when the product has certain problems. Use the information in the following table to solve these problems.

Alert message	Description	Recommended action
10.XXXX Supply memory error	The e-label for the print cartridge cannot be	● Reinstall the print cartridge.
	read or is missing.	● Turn the product off and then on.
		● If the problem is not solved, replace the
		cartridge.
50.X Fuser error	The product has experienced an error with	Turn off the power by using the power switch,
	the fuser.	wait at least 30 seconds, and then turn on the
		power and wait for the product to initialize.
		If the error continues, turn off the product, wait
		at least 25 minutes, and then turn on the
		product.
		If you are using a surge protector, remove it.
		Plug the product directly into the wall socket.
		Use the power switch to turn on the product.
		If the message persists, contact HP support.
		See Customer support on page 117.
52.0 Scanner Error	An internal error has occurred.	Turn off the power by using the power switch,
		wait at least 30 seconds, and then turn on the
		power and wait for the product to initialize.
		If you are using a surge protector, remove it.
		Plug the product directly into the wall socket.
		Use the power switch to turn on the product.
		If the message persists, contact HP support.
		See Customer support on page 117.
Door Open	The door is open.	Close the door.
Engine communication error	The product experienced an internal	Turn off the power by using the power switch,
	communication error.	wait at least 30 seconds, and then turn on the
		power and wait for the product to initialize.
		If you are using a surge protector, remove it.
		Plug the product directly into the wall socket.
		Use the power switch to turn on the product.
		If the message persists, contact HP support.
		See Customer support on page 117.
Install black cartridge	The cartridge is either not installed or not	Install the print cartridge.
	correctly installed in the product.
Jam in <location>	The product has detected a jam.	Clear the jam from the area indicated in the
(<location> indicates the area where the jam		message. The job should continue to print. If
		it does not, try reprinting the job. See Jams
has occurred)		on page 86.
		If the message persists, contact HP support.
		See Customer support on page 117.
Load paper	The tray is empty.	Load print media into the tray.

84 Chapter 10 Solve problems ENWW