Table B-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

2230-General error during MEBx execution

Error occurred during MEBx execution

1.

Reboot the computer.

 

which fails into the “General” grouping.

2.

If the error persists, update to the latest

 

Status information displayed along with the

 

error provides further clarity into the failure.

 

BIOS version and ME firmware

 

MEBx handles transference of information

 

version.

 

between the system BIOS and ME

3.

If the error still persists, replace the

 

firmware.

 

 

 

system board.

 

 

 

 

2231-ME error during MEBx execution

Error occurred during MEBx execution

1.

Reboot the computer.

 

which fails into “ME” grouping.

2.

If the error persists, update to the latest

 

 

 

 

 

BIOS version and ME firmware

 

 

 

version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

2232-AMT error during MEBx execution

Error occurred during MEBx execution

1.

Reboot the computer.

 

which fails into “AMT” grouping.

2.

If the error persists, update to the latest

 

 

 

 

 

BIOS version and ME firmware

 

 

 

version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

2233-HECI error during MEBx execution

Error occurred during MEBx execution

1.

Reboot the computer.

 

which fails into “MEI or HECI” grouping.

2.

If the error persists, update to the latest

 

 

 

 

 

BIOS version and ME firmware

 

 

 

version.

 

 

3.

If the error still persists, replace the

 

 

 

system board.

 

 

 

 

2239-ME image lock failure

Special system configurations with reduced

1.

Reboot the computer.

 

ME firmware image require BIOS control of

2.

If the error persists, update to the latest

 

ME firmware upgrading. A failure has

 

occurred after the ME firmware update

 

BIOS version and ME firmware

 

process in which the BIOS could not relock

 

version.

 

the ME firmware region.

3.

If the error still persists, replace the

 

 

system board.

2240-ME image unlock failure

Special system configurations with reduced

 

ME firmware image require BIOS control of

 

ME firmware upgrading. A failure has

 

occurred prior to the ME firmware update

 

process in which the BIOS could not unlock

 

the ME firmware region.

1.Reboot the computer.

2.If the error persists, update to the latest BIOS version and ME firmware version.

3.If the error still persists, replace the system board.

Invalid Electronic Serial Number

Electronic serial number is missing.

Enter the correct serial number in Computer

 

 

Setup.

 

 

 

136 Appendix B POST Error Messages

Page 145 Page 147
Page 146
Image 146
HP D8C44UT#ABA, Pro 3515 E3S87UTABA, D3K31UTABA, 3500p D8C44UTABA, C7A35UT#ABA manual Occurred prior to the ME firmware update
Page 145 Page 147

E3S87UTABA, Pro 3515 E3S87UTABA, Pro 3400 XZ939UT#ABA, C7A31UT#ABA, Pro 3400 A7L25UT#ABA specifications

The HP D3K31UTABA, 3500p D8C44UTABA, C7A35UT#ABA, D3K31UT#ABA, and D8C44UT#ABA are part of HP's extensive lineup of business laptops and desktop computers, designed to meet the demanding needs of professionals and enterprises. Each model showcases HP's commitment to performance, durability, and user-friendly features, making them suitable for a range of applications in various business environments.

The HP D3K31UTABA is a compact and lightweight laptop that emphasizes portability without compromising performance. It typically features an Intel Core i5 or i7 processor, ensuring smooth multitasking and efficient handling of various applications. The device is usually equipped with a 13.3-inch or 14-inch display with Full HD resolution, offering vibrant colors and sharp visuals that enhance productivity during long hours of work. With a robust battery life, users can work on the go without worrying about frequent recharges.

In contrast, the 3500p D8C44UTABA is a more performance-oriented model tailored for enterprise users who require enhanced processing power and reliable connectivity. This laptop often includes features such as a durable chassis, spill-resistant keyboard, and advanced security options like fingerprint readers and TPM (Trusted Platform Module) for data protection. The 3500p is known for its balance of performance and mobility, making it ideal for professionals who travel frequently.

The C7A35UT#ABA is another strong contender in HP's portfolio, designed to provide exceptional versatility. This model typically features an AMD Ryzen processor, catering to users who prefer AMD for its robust performance in multi-threaded applications. Additionally, it often boasts a larger storage capacity through SSD options, ensuring fast data access and improved overall system responsiveness.

The D3K31UT#ABA and D8C44UT#ABA share similarities in design and performance but may differ in specifications such as RAM size, graphics capabilities, and ports for connectivity. Both models offer scalable configurations, allowing businesses to customize them according to their specific needs.

All these models benefit from HP's proprietary technologies such as HP Fast Charge, allowing users to recharge their batteries quickly, and HP Sure Start, which provides self-healing BIOS protection. They also come with HP’s security suite, ensuring data integrity and user privacy.

In summary, the HP D3K31UTABA, 3500p D8C44UTABA, C7A35UT#ABA, D3K31UT#ABA, and D8C44UT#ABA collectively represent HP's dedication to producing high-quality computing devices that cater to the diverse needs of today’s professionals. With a focus on performance, security, and durability, these models are well-equipped to enhance productivity in any business setting.
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