Table D-14Solving CD-ROM and DVD Problems (continued)

System will not boot from CD-ROM or DVD drive.

Cause

Solution

 

 

Network Boot is enabled in Computer Setup.

Run the Computer Setup utility and disable Network Boot in

 

Security > Network Boot.

 

 

Non-bootable CD in drive.

Try a bootable CD in the drive.

 

 

Boot order not correct.

Run the Computer Setup utility and change boot sequence in

 

Storage > Boot Order.

 

 

Drive not found (identified).

 

 

 

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

installed device.

Installation Problems on page 169 section. If the system still

 

does not recognize the new device, check to see if the

 

device is listed within Computer Setup. If it is listed, the

 

probable cause is a driver problem. If it is not listed, the

 

probable cause is a hardware problem.

 

If this is a newly installed drive, run the Computer Setup

 

utility and try adding a POST delay under Advanced >

 

Power-On Options.

 

 

The device is attached to a SATA port that has been hidden

Run the Computer Setup utility and ensure Device Available

in Computer Setup.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in

 

Advanced > Power-On Options.

 

CD-ROM or DVD devices are not detected or driver is not loaded.

 

 

Cause

Solution

 

 

Drive is not connected properly or not properly configured.

See the documentation that came with the optional device.

 

 

Movie will not play in the DVD drive.

 

 

 

Cause

Solution

 

 

Movie may be regionalized for a different country.

See the documentation that came with the DVD drive.

 

 

Decoder software is not installed.

Install decoder software.

 

 

Damaged media.

Replace media.

 

 

Movie rating locked out by parental lock.

Use DVD software to remove parental lock.

 

 

Media installed upside down.

Reinstall media.

 

 

Solving CD-ROM and DVD Problems 177

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HP C7A35UT#ABA, Pro 3515 E3S87UTABA, D3K31UTABA Security Network Boot, Movie will not play in the DVD drive Cause Solution
Page 186 Page 188

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