Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

Table D-8Solving Keyboard Problems

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.

Cause

Solution

If your computer is equipped with USB 3.0 ports, connected USB 3.0 devices can interfere with the wireless keyboard USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices. If you still experience interference, you may have to place the connectors farther apart using an external USB hub.

Keyboard commands and typing are not recognized by the computer.

Cause

Solution

 

 

Keyboard connector is not properly connected.

Shut down the computer, reconnect the keyboard to the back

 

of the computer, and then restart the computer.

 

 

Program in use has stopped responding to commands.

Shut down your computer using the mouse and then restart

 

the computer.

 

 

Keyboard needs repairs.

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

Computer is in Sleep state.

Press the power button to resume from Sleep state.

 

CAUTION: When attempting to resume from Sleep date,

 

do not hold down the power button for more than four

 

seconds. Otherwise, the computer will shut down and you

 

will lose any unsaved data.

 

 

Cursor will not move using the arrow keys on the keypad.

Cause

Solution

 

 

The Num Lock key is on.

Press the Num Lock key. The Num Lock light should be off if

 

you want to use the arrow keys on the keypad. You can

 

disable or enable the Num Lock key in Computer Setup at

 

Advanced > Device Options.

 

 

Solving Keyboard and Mouse Problems 167

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HP C7A34UT, Pro 3515 E3S87UTABA, D3K31UTABA manual Solving Keyboard and Mouse Problems, Table D-8Solving Keyboard Problems
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