Table D-6Solving Audio Problems (continued)

There is no sound or sound volume is too low.

Cause

Solution

 

 

Some applications can select which audio output device is

Make sure the application has selected the correct audio

used.

device.

 

 

The operating system controls may be set to use a different

Set the operating system to use the correct audio device.

audio device as the default output device than what is

 

expected.

 

 

 

Solving Printer Problems

If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.

Table D-7Solving Printer Problems

Printer will not print.

Cause

Solution

 

 

Printer is not turned on and online.

Turn the printer on and make sure it is online.

 

 

The correct printer drivers for the application are not

1. Install the correct printer driver for the application.

installed.

2. Try printing using the MS-DOS command:

 

 

DIR C:\ > [printer port]

 

where [printer port] is the address of the printer being

 

used. If the printer works, reload the printer driver.

 

To run MS-DOS commands, press the Windows key + r, type

 

cmd in the Open box, and then click OK.

 

 

If you are on a network, you may not have made the

Make the proper network connections to the printer.

connection to the printer.

 

 

 

Printer may have failed.

Run printer self-test.

 

 

Printer will not turn on.

 

 

 

Cause

Solution

The cables may not be connected properly.

Reconnect all cables and check the power cord and electrical outlet.

Printer prints garbled information.

Cause

Solution

 

 

The correct printer driver for the application is not installed.

Install the correct printer driver for the application.

 

 

Solving Printer Problems 165

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HP D3K73UT#ABA, Pro 3515 E3S87UTABA, C7A34UT Table D-7Solving Printer Problems, Printer will not print Cause Solution
Page 174 Page 176

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