Maintenance & Service Guide
Maintenance & Service Guide
About This Book
Iv About This Book
Table of contents
Serial ATA Sata Drive Guidelines and Features
Removal and Replacement Procedures Microtower Chassis
126
196
Page
Feature Overview
Product Features
Microtower Components
Small Form Factor Components
Activating and Customizing the Software
Activating and customizing the software in Windows
Activating the Windows operating system
Downloading Windows 7 updates
Installing or upgrading device drivers
Customizing the monitor display
Click Settings Change PC Settings
Downloading Windows 8 updates
Computer Setup F10 Utilities
Computer Setup F10 Utility
1Computer Setup F10 Utility
Using Computer Setup F10 Utilities
2Computer Setup-File
Computer Setup-File
3Computer Setup-Storage
Computer Setup-Storage
Sata Defaults
OptionDescription
Storage Options ESATA Port
Removable Media Boot
Sata Emulation
Max eSATA Speed
Boot Order
Shortcut to Temporarily Override Boot Order
DPS Self-Test
4Computer Setup-Security
Computer Setup-Security
Master Boot Record
Network Boot
Slot Security
System IDs
System Security
Secure Boot
Configuration
DriveLock Security
5Computer Setup-Power
Computer Setup-Power
Computer Setup-Advanced
6Computer Setup-Advanced for advanced users
Option Heading Power-On Options
Onboard Devices
Bios Power-On
Bus Options
Device Options
Recovering the Configuration Settings
VGA Configuration
AMT Configuration
Illustrated parts catalog
Microtower Chassis Spare Parts
Computer Major Components
Description Spare part number Access panel
Power supply, 300W
Front bezel
Description Spare part number
Item Description Spare part number
Cables
Misc Parts
Front I/O and USB assembly
Chassis fan
Wlan cover
Misc Boards
Drives
Description Spare part number Hard drive
Optical drive
Sequential Part Number Listing
Wlan modules
Spare part Description Number
Microtower Chassis Spare Parts
For use in Brazil
HP Pro 3505 models
Illustrated parts catalog
Small Form Factor SFF Chassis Spare Parts
Power supply
Intel Core i7 processor
Intel Core i5 processors
Intel Pentium Dual-Core processors
Intel Core i3 processors
Cables
Misc Parts
DVI to VGA adapter not illustrated
Illustrated parts catalog
Small Form Factor SFF Chassis Spare Parts
Serial ATA Hard Drive Characteristics
Serial ATA Sata Drive Guidelines and Features
Sata Hard Drives
Sata Hard Drive Cables
Smart ATA Drives
Electrostatic Discharge Information
Routine Care and Disassembly Preparation
Generating Static
Relative Humidity Event 55% 40% 10%
Personal Grounding Methods and Equipment
Preventing Electrostatic Damage to Equipment
Static Shielding Protection Levels
Method Voltage
Recommended Materials and Equipment
Grounding the Work Area
Cleaning the Computer Case
General Cleaning Safety Precautions
Operating Guidelines
Routine Care
Cleaning the Monitor
Cleaning the Keyboard
Cleaning the Mouse
Service Considerations
Power Supply Fan
Tools and Software Requirements
Cables and Connectors
Lithium Coin Cell Battery
Hard Drives
Removal and Replacement Procedures Microtower Chassis
Serviceability Features
Preparation for Disassembly
Description Spare part number Access panel 674373-001
Access Panel
Front Bezel
DDR3-SDRAM DIMMs
Memory
Description Socket Color Insertion Order
Populating Dimm Sockets
Removing Memory Modules
Page
Expansion Cards
Slot Type Number of Slots
Model 3410 expansion slots
Expansion slot locations model
Page
Page
Page
Cable Management
Cable Connections
Connector Name Connector Color Description
Drives
System Board Drive Connections
Installing Additional Drives
System Board Drive Connections
System Board Connector System Board Label Color
System Board Drive Connections HP Pro
System Board Drive Connections Model
Yellow
Removing an Optical Drive
Page
HP Pro 3400/3410 Models
Front I/O and USB Panel Housing Assembly
Page
Remove the optical drive Removing an Optical Drive on
Power Switch/LED Assembly
Page
System Fan
Page
Fan Sink Assembly
Processor
Description Spare part number Intel Core i7 processors
Intel Celeron processors
Remove the fan sink Fan Sink Assembly on
Page
Power Supply
System Board
Page
Battery
Page
Preparation for Disassembly
Description Spare part number Access panel 656832-001
Page
Description Spare part number Front bezel 656835-001
GB, PC3-10600 585157-001 635803-001 635802-001
Description Socket Color
Removing DIMMs
Page
Page
Description Spare part number Graphics cards
Expansion Card
PCI
Page
Page
Cable Management
Sysfan
Drive Positions
Removing Drives
Page
Removing the Hard Drive
Page
Page
Page
Power Switch
Page
Front USB Assembly
Page
Page
Description Spare part number Fan 656834-001
Fan Assembly
Page
Description Spare part number Fan sink 657402-001
Fan Sink
Page
2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001
Page
Power supply, 220W 656722-001 Power supply, 270W 665224-001
Page
System Board
Page
Battery
Page
Power Cord Set Requirements
Japanese Power Cord Requirements
General Requirements
Country Accrediting Agency
Country-Specific Requirements
Post Error Messages
Table B-1Numeric Codes and Text Messages
Post Numeric Codes and Text Messages
Appendix B Post Error Messages
Verify monitor is attached and turned
Replace diskette drive
Options Sata Emulation to IDE,
Test under Storage DPS Self-test
Select File Save Changes and Exit
Security Drivelock Security. For each
Appendix B Post Error Messages
Bios
Occurred prior to the ME firmware update
Table B-2Diagnostic Front Panel LEDs and Audible Codes
Activity Beeps Possible Cause Recommended Action
Desktop Management Guide for more
Appendix B Post Error Messages
Cmos
Password Security and Resetting
Clearing and Resetting the Cmos
Resetting the Password Jumper
Page
Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
Refer to Helpful Hints on page 145 in this guide
Helpful Hints
Page
Table D-1Solving General Problems
Solving General Problems
Computer date and time display is incorrect Cause Solution
Computer will not respond to keyboard or mouse Cause
Cannot remove computer cover or access panel Cause
There is no sound or sound volume is too low Cause Solution
Poor performance Cause Solution
Advanced Device Options
Under Windows System, click Run
All apps icon
Cause Solution
Solving Power Problems
Table D-2Solving Power Problems
Power supply shuts down intermittently Cause Solution
Some models, is set to the appropriate voltage. Proper
Table D-3Solving Hard Drive Problems
Solving Hard Drive Problems
Computer will not boot from hard drive Cause Solution
Nonsystem disk/NTLDR missing message Cause Solution
Storage Boot Order
Device Configuration
Computer seems to be locked up Cause Solution
Solving Media Card Reader Problems
Table D-4Solving Media Card Reader Problems
Can not write to the media card Cause
Computer’s software is used to safely eject the card
Table D-5Solving Display Problems
Solving Display Problems
Blank screen no video Cause Solution
Adjust screen resolution
Dim characters Cause Solution
Image is not centered Cause Solution
No Connection, Check Signal Cable displays on screen Cause
Select ImageControl/ Horizontal Position or Vertical
Out of Range displays on screen Cause
Certain typed symbols do not appear correct Cause
Table D-6Solving Audio Problems
Solving Audio Problems
Sound from headphones is not clear or muffled Cause
There is no sound or sound volume is too low Cause
Line-in jack is not functioning properly Cause
Table D-7Solving Printer Problems
Solving Printer Problems
Printer will not print Cause Solution
Printer will not turn on Cause Solution
Printer prints garbled information Cause Solution
Table D-8Solving Keyboard Problems
Solving Keyboard and Mouse Problems
Enter
Table D-9Solving Mouse Problems
Table D-10Solving Hardware Installation Problems
Solving Hardware Installation Problems
Control Panel , and then select Device Manager
Security USB Security
Computer will not start Cause Solution
Table D-11Solving Network Problems
Solving Network Problems
Manager
Network status link light never flashes Cause Solution
Diagnostics reports a failure Cause
Solving Memory Problems
Out of memory error Cause Solution
Table D-12Solving Memory Problems
Memory count during Post is wrong Cause Solution
Insufficient memory error during operation Cause Solution
Solving CD-ROM and DVD Problems
Solving Processor Problems
Table D-13Solving Processor Problems
Table D-14Solving CD-ROM and DVD Problems
Movie will not play in the DVD drive Cause Solution
Security Network Boot
Cannot eject compact disc tray-load unit Cause
Table D-15Solving USB Flash Drive Problems
Solving USB Flash Drive Problems
USB flash drive not found identified Cause Solution
System will not boot from USB flash drive Cause Solution
Solving Internet Access Problems
Solving Front Panel Component Problems
Ports are set to Enabled in Security USB Security
Unable to connect to the Internet Cause Solution
Click Internet Options
Select Start Control Panel
Solving Software Problems
Solving Software Problems
Contacting Customer Support
Why run HP PC Hardware Diagnostics
HP PC Hardware Diagnostics
How to access and run HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics to a USB device
Restoring and recovering in Windows
Backup and Recovery
System Restore
System Recovery
System Recovery when Windows is responding
System Recovery when Windows is not responding
Creating recovery media
Using recovery media
Backing up your information
Backup and recovery in Windows
Using the Windows recovery tools
Performing a system recovery
Using f11 recovery tools
Table G-1Specifications
Specifications
Table G-2Specifications
SFF Specifications
Cmos
Index
LEDs
Sata