Troubleshooting

Chapter 11

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

To start the installation from a Mac

1.Double-click the CD icon on your desktop to view the contents of the CD.

2.Double-click the installation icon.

The minimum system checks screen appears (Windows)

Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

You can also try installing HP Photosmart Essential instead. HP Photosmart Essential provides less functionality than the HP Photosmart Premier software, but it requires less space and memory on your computer.

For more information about installing the HP Photosmart Essential software, see the Setup Guide that came with the HP All-in-One.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel faceplate is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.

2.Verify that the USB cable and power cord are plugged in.

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HP Officejet 6300 All-in-One series