9 Printer management tools .............................................................................................................................
115
Toolbox (Windows) ...........................................................................................................................
116
Open the Toolbox ............................................................................................................
HP Utility (OS X) ...............................................................................................................................
117
Embedded web server .....................................................................................................................
118
About cookies ..................................................................................................................
Open the embedded web server .....................................................................................
10 Solve a problem ..........................................................................................................................................
121
HP support .......................................................................................................................................
122
Register printer ................................................................................................................
Support process ...............................................................................................................
Obtain electronic support .................................................................................................
HP support by phone .......................................................................................................
123
Before you call ................................................................................................
Phone support period ......................................................................................
Support phone numbers ..................................................................................
After the phone support period ........................................................................
Get help from the printer control panel .............................................................................................
124
Understand printer reports ...............................................................................................................
125
Printer status report .........................................................................................................
Network configuration page .............................................................................................
126
Solve printer problems .....................................................................................................................
129
The printer shuts down unexpectedly ..............................................................................
Printhead alignment fails .................................................................................................
Paper-feed problems .......................................................................................................
The printer cannot read the memory device ....................................................................
130
Solve printing problems ....................................................................................................................
131
Solve copy problems ........................................................................................................................
135
Copies are blank or faded ................................................................................................
Size is reduced ................................................................................................................
Copy quality is poor .........................................................................................................
Solve scan problems ........................................................................................................................
137
Scanner did nothing .........................................................................................................
Scan takes too long .........................................................................................................
Part of the document did not scan or text is missing .......................................................
Text cannot be edited ......................................................................................................
138
Scanned image quality is poor .........................................................................................
139
Unable to scan to network folder .....................................................................................
Unable to scan to email ...................................................................................................
140
Solve fax problems ...........................................................................................................................
141
The fax test failed ............................................................................................................
The "Fax Hardware Test" failed ......................................................................
ENWW
ix