1.Make sure the printer is turned on and paper is loaded in the tray.

2.From the printer control panel display, touch and slide your finger across the screen and then touch Setup.

3.Touch Print Reports.

4.Touch Print Wireless Test Report.

If the test fails, review the report for information on how to fix the problem and run the test again.

TIP: If the wireless signal is weak or the printer has trouble staying connected, try moving the printer closer to the wireless router.

Step 4: Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then printer.

Sometimes, turning off devices and then turning them back on help resolve network communication issues. If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this order: router first, then printer, and then computer.

NOTE: If you still have problems, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting). (At this time, this website might not be available in all languages.) The website contains the latest information about setting up and using the printer on a wireless network, and resolving issues on wireless connection and security software.

TIP: (Windows) If you're having trouble printing, run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix the issue. The HP Print and Scan Doctor may not be available in all languages.

If the wireless connection cannot be made, the printer can also be connected to the network using an Ethernet cable.

152 Chapter 10 Solve a problem

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