For more information, see Load an original on the scanner glass on page 27 or Load an original in the document feeder on page 28.

If you scanned the document from the ADF, try scanning the document directly from the scanner glass.

For more information, see Load an original on the scanner glass on page 27.

Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original.

Check the settings

Make sure that the input paper size is large enough for the original that you are scanning.

If you are using the HP printer software, the default settings in the printer software might be set to automatically perform a specific task other than the one that you are attempting. See the on-screen Help for the printer software for instructions about changing the properties.

Text cannot be edited

Make sure that the OCR has been installed:

Depending on your operating system, do one of the following:

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities. Select Printer Setup & Software. Click Add more software, click Customize Software Selections, and make sure the OCR option is selected.

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, select your printer name, and then select Printer Setup & Software. Click Add More Software, click Customize Software Selections, and make sure the OCR option is selected.

(OS X) If you have installed the HP printer software using the Minimum installation option, the OCR software might not have been installed. To install this software, place the printer software CD into the computer, double-click the HP Installer icon on the printer software CD.

When you scan the original, make sure that you select a document type in the software that creates editable text. If text is classified as a graphic, it is not converted to text.

If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program.

Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program.

Check the originals

When scanning documents as editable text from the ADF, the original must be loaded into the ADF with the top forward and print-side up. When scanning from the scanner glass, the original must be loaded with the top facing the right edge of the scanner glass. Also, make sure the document is not skewed. For more information, see Load an original on the scanner glass on page 27 or Load an original in the document feeder on page 28.

The software might not recognize text that is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m."

138 Chapter 10 Solve a problem

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