HP SR1699AN manual CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive, PC Troubleshooting Guide, Symptom

CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive

Symptom	Possible cause	Solution
CD-ROM, CD-RW,	Disc is upside down in	Reinsert the disc with the label facing up.
DVD-ROM,	the drive tray.
DVD+RW/+R,
	DVD drive takes longer	Wait at least 30 seconds to let the DVD drive determine the type of
DVD-RW/–R, or
	to start because it has to	media. If it still does not start, read the other solutions listed in this topic.
double-layer
	determine media type
DVD+R drive
	being played.
cannot read a
	Disc is dirty.	Clean the disc with a CD cleaning kit, available from most PC stores.
disc or takes too
long to start.	Windows does not	Driver program may be corrupted. Force the software to reinstall it by
	detect CD-ROM or	doing the following:
	DVD-ROM driver.	1	Click Start, and then click Control Panel.
		2	Click Performance and Maintenance, if it is present, and then
			double-click System.
		3	Click the Hardware tab, and then click the Device Manager
			button.
		4	Click the plus sign (+) next to the DVD/CD-ROM drives, and select the
			problem drive.
		5	Click the Action menu item, and select Uninstall. Click OK.
		6	Restart your PC: Click Start, click Turn Off Computer, and then
			click Restart.
Cannot remove a	The PC is turned off.	Turn on your PC, and press the Eject button to extend the tray.
CD or DVD disc.
Cannot create	Problem with disc.	•	Make sure the label is face up and centered in the tray.
(burn) a disc.		•	Verify that you are using the correct disc type (media) for the drive.
			Try a different brand of disc.
		•	Make sure the disc is clean and undamaged. If recording stopped
			during a recording session, the disc may be damaged; use a
			different disc.
		•	Use the correct type of disc for the type of files you are recording.
			When using a CD-R disc, make sure that it is blank when recording
			music and is blank or appendable (with space to add more data files)
			when recording data.
		•	Verify that you are using the correct disk type when making a copy of
			a disc. Some recording programs can record only to the same disc
			type as the source. For example, you can record a DVD only to a
			DVD+R/–R or a DVD+RW/–RW disc, and you can record a CD only
			to a CD-R or a CD-RW disc.
	Problem with drive.	•	Make sure the disc is in the correct drive.
		•	Make sure you select the correct drive before recording.
		•	Make sure the recording disc tray is clean and undamaged.
		•	Select a slower write speed for the recording drive, if it is available.

8PC Troubleshooting Guide