NOTE: Do not use the Application Recovery program to reinstall software programs that came on CDs or DVDs included in the PC box. Reinstall these programs directly from the CDs or DVDs.

To start an Application Recovery or Driver Recovery:

1Close all applications and folders (skip to step 3 if you are recovering a driver).

2Uninstall the damaged application:

a Click Start, Control Panel, and then Add or Remove Programs.

b Select the program you want to remove, and then click Change/Remove.

3Click Start.

4Choose All Programs.

5Choose PC Help & Tools.

6Click Compaq Application Recovery.

7Click Application Installation or Driver Installation, and then click Next.

8Select the driver or application program to install, and then click Install.

9Repeat steps 7 and 8 to install other drivers or applications.

10When you have finished recovering applications or drivers, close the Application Recovery program. Then click Start, Turn Off Computer, and then Restart to restart the PC.

WARNING: Do not skip this last step. You must restart the PC when you are finished recovering applications or drivers.

System Recovery Overview

After you have tried the previously mentioned methods of repairing your system software, you can run the System Recovery program as a last resort to reinstall the operating system and the application software.

System recovery provides two recovery options:

•Standard Recovery — This option recovers factory-shipped programs, drivers, and the operating system without affecting any data files that you may have created since purchasing this

PC. Some data files may be difficult to find after the System Recovery, so it is best to back up all hard disk drive files before performing a System Recovery.

•Full System Recovery — This option completely erases and reformats the hard disk drive — this includes deleting all data files you have created. The full System Recovery reinstalls the operating system, programs, and drivers from the recovery image or discs. However, you must reinstall any software that was not installed on the PC at the factory. This includes software that came on CDs included in the PC accessory box, and software programs you installed since your purchase.

NOTE: If your PC has a blank or corrupted hard disk drive, you will see only the full System Recovery option.

NOTE: If your PC includes an HP Personal Media Drive (select models only), you must remove it before starting the System Recovery program.

Additionally, you have to choose from the following methods for performing a system recovery:

•Recovery Image — Run the recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original software. To perform a system recovery from the recovery image on your hard disk drive, see “Running System Recovery from the Hard Disk Drive.”

NOTE: The recovery image uses a portion of the hard disk drive that cannot be used for data storage.

•Recovery Discs — Run the recovery from a set of recovery discs (CDs or DVDs) that you create from files stored on your hard disk drive. To create recovery discs, perform the procedure in the next section.

PC Troubleshooting Guide 3

Page 6 Page 8
Page 7
Image 7
HP SR1620NX, SR1680CF, SR1660CF, SR1660AN, SR1650NX, SR1630NX, SR1640AP, SR1638NX, SR1620AN, SR1617CL System Recovery Overview
Page 6 Page 8

SR1601NX, SR1020Z (PY185AV), SR1616NX, SR1630NX, SR1030V (PY184AV) specifications

The HP SR series of desktop computers, including models like SR1640AP, SR1680CF, SR1610TW, SR1620AP, and a1210tw, offers a range of features tailored for home and office use, making them popular choices among consumers.

The HP SR1640AP is powered by an Intel Pentium dual-core processor, ensuring seamless multitasking and responsiveness for everyday applications. This model typically comes with 2GB of RAM, which can be upgraded for improved performance when running demanding software. Notably, it incorporates a 250GB hard drive, offering adequate storage for documents, photos, and applications. Its integrated graphics card serves well for standard computing tasks while keeping power consumption low.

On the other hand, the SR1680CF is slightly more advanced, featuring an AMD Athlon 64 dual-core processor. This gives it an edge in performance, particularly for multimedia tasks and casual gaming. The RAM can also be expanded up to 4GB, making it suitable for users who require more power for applications like photo editing or video playback. With a 320GB hard drive, users can store a greater volume of data, and it also comes equipped with an optical drive for CDs and DVDs, ensuring versatility in media handling.

The SR1610TW model offers a blend of performance and energy efficiency, with a focus on eco-friendly features. It features an AMD Sempron processor, coupled with 1GB of RAM, which is sufficient for basic tasks such as web browsing and office applications. The inclusion of HP's multimedia software adds to its appeal, allowing users to enjoy music and videos with ease.

Meanwhile, the SR1620AP is designed with a focus on improved graphics capabilities. This model features an integrated NVIDIA graphics card, providing better visual performance for gaming and graphic-intensive applications. Its robust 3GB of RAM allows for smoother multitasking, while the option to upgrade storage space to 500GB enables users to house extensive media libraries.

Lastly, the a1210tw variant, while similar in specifications to the other models, offers distinct characteristics tailored to different user needs. It emphasizes connectivity options, featuring multiple USB ports and HDMI output. This model is particularly appealing to users who rely on connecting multiple devices and peripherals.

In summary, the HP SR series combines user-friendly performance with versatility. Each model caters to different user preferences and requirements, making them excellent options for everyday computing tasks.
Top Page Image Contents