Internet Access

Symptom

Possible cause

Solution

 

 

 

Cannot connect to the

Internet service provider

Verify Internet settings, or contact your ISP for assistance.

Internet.

(ISP) account is not set up

 

 

 

properly.

 

 

 

 

 

 

Modem is not set up

Reconnect the modem, verifying connections.

 

properly.

Note that your PC may also have an Ethernet network

 

 

interface (also called a network interface card, or NIC) that

 

 

connects to a local area network (LAN). Although it looks

 

 

similar to the modem connector, the RJ-45 Ethernet network

 

 

connector is not the same. Verify that you are using the

 

 

modem connector. Do not connect a telephone cable to the

 

 

NIC. Do not plug a network cable into a telephone service

 

 

line; doing so may damage the NIC.

 

 

 

 

Web browser is not set up

Verify that the Web browser is installed and set up to work

 

properly.

with your ISP.

 

 

 

 

ISP may temporarily be

Try to connect again later, or contact your ISP for assistance.

 

unavailable.

 

 

Cannot automatically start

You must log in to your ISP

Log in to your ISP, and start the desired program.

Internet programs.

before some programs will

 

 

 

start.

 

 

Internet takes too long to

Modem is not set up

Verify that the correct modem speed and COM port are

download Web sites.

properly.

selected:

 

 

1

Click Start, and then click Control Panel.

 

 

2

Click Printers and Other Hardware, if it is present.

 

 

3

Double-clickPhone and Modem Options.

 

 

4

Select the Modems tab, and then click the Properties

 

 

 

button.

 

 

5

In the Device status area, verify the modem is working

 

 

 

properly.

 

 

6

In the Device usage area, verify the modem is enabled.

 

 

7

If there are further problems, click the Troubleshoot

 

 

 

button, and follow the onscreen instructions.

 

 

 

The AOL program comes

The PC is still trying to use

You may want to remove the AOL program.

up even when it is not

AOL for Internet access.

To uninstall AOL:

being used.

 

1

Click Start on the taskbar.

 

 

 

 

2

Click Control Panel.

 

 

3

Double-clickAdd or Remove Programs.

 

 

4

Select America Online, click Change/Remove, and

 

 

 

then follow the onscreen instructions.

 

 

NOTE: Removing the AOL program will not cancel your

 

 

account with AOL.

 

 

 

 

PC Troubleshooting Guide 13

Page 16 Page 18
Page 17
Image 17
HP SR1603WM, SR1680CF, SR1660CF, SR1660AN, SR1650NX, SR1630NX, SR1640AP, SR1638NX, SR1620NX, SR1620AN, SR1617CL Internet Access
Page 16 Page 18

SR1601NX, SR1020Z (PY185AV), SR1616NX, SR1630NX, SR1030V (PY184AV) specifications

The HP SR series of desktop computers, including models like SR1640AP, SR1680CF, SR1610TW, SR1620AP, and a1210tw, offers a range of features tailored for home and office use, making them popular choices among consumers.

The HP SR1640AP is powered by an Intel Pentium dual-core processor, ensuring seamless multitasking and responsiveness for everyday applications. This model typically comes with 2GB of RAM, which can be upgraded for improved performance when running demanding software. Notably, it incorporates a 250GB hard drive, offering adequate storage for documents, photos, and applications. Its integrated graphics card serves well for standard computing tasks while keeping power consumption low.

On the other hand, the SR1680CF is slightly more advanced, featuring an AMD Athlon 64 dual-core processor. This gives it an edge in performance, particularly for multimedia tasks and casual gaming. The RAM can also be expanded up to 4GB, making it suitable for users who require more power for applications like photo editing or video playback. With a 320GB hard drive, users can store a greater volume of data, and it also comes equipped with an optical drive for CDs and DVDs, ensuring versatility in media handling.

The SR1610TW model offers a blend of performance and energy efficiency, with a focus on eco-friendly features. It features an AMD Sempron processor, coupled with 1GB of RAM, which is sufficient for basic tasks such as web browsing and office applications. The inclusion of HP's multimedia software adds to its appeal, allowing users to enjoy music and videos with ease.

Meanwhile, the SR1620AP is designed with a focus on improved graphics capabilities. This model features an integrated NVIDIA graphics card, providing better visual performance for gaming and graphic-intensive applications. Its robust 3GB of RAM allows for smoother multitasking, while the option to upgrade storage space to 500GB enables users to house extensive media libraries.

Lastly, the a1210tw variant, while similar in specifications to the other models, offers distinct characteristics tailored to different user needs. It emphasizes connectivity options, featuring multiple USB ports and HDMI output. This model is particularly appealing to users who rely on connecting multiple devices and peripherals.

In summary, the HP SR series combines user-friendly performance with versatility. Each model caters to different user preferences and requirements, making them excellent options for everyday computing tasks.
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