Keyboard and Mouse (continued )

Symptom

Possible cause

Solution

 

 

 

Optical mouse does not

The optical sensor uses the

Place the mouse on a mouse pad or white sheet of paper.

track cursor well.

pattern of the surface to

 

 

track the position of the

 

 

cursor. Reflective surfaces,

 

 

grooved surfaces, glass, or

 

 

other see-through surfaces

 

 

inhibit the ability of the

 

 

sensor to track the cursor.

 

 

Mouse sensor is dirty.

Wipe the light sensor lens on the bottom of the mouse with a

 

 

lint-free cloth (not paper).

 

 

 

Mouse cursor moves

The wireless mouse moves

Adjust the mouse speed in Windows.

too fast.

the cursor more quickly than

 

 

a standard mouse.

 

 

 

 

Power

Symptom

Possible cause

Solution

 

 

 

PC will not turn on or start.

PC is not securely connected

Ensure that cables connecting the PC to the external power

 

to an external power source.

source are plugged in properly.

 

 

 

 

Green power supply light on

When the cables connecting the PC to the external power

 

back of PC is out.

source are plugged in properly and the wall outlet is

 

 

functioning, the green power supply light should be on; if the

 

 

light is not on, refer to the Warranty and Support Guide to

 

 

contact Support.

 

 

 

 

Monitor is not connected or

Connect the monitor to the PC, plug it in, and turn it on.

 

is not on.

 

 

Line voltage selection switch

Set the line voltage selection switch to the correct setting for

 

is not in the proper position

your country/region, or refer to the Warranty and Support

 

for your country/region

Guide to contact Support.

 

(115V￿/230V￿).

 

 

 

 

 

Wall outlet is defective.

Test the outlet by connecting a different electrical device to

 

 

the outlet.

 

Wrong memory modules

Reinstall the old memory to return your PC to its original state.

 

were used in an upgrade, or

Refer to the Upgrading and Servicing Guide for instructions.

 

memory modules were

 

 

installed in the wrong

 

 

location.

 

 

 

 

 

Hard disk drive is damaged.

Press the Help ? button on the keyboard to open the Help

 

 

and Support Center, or refer to the Warranty and Support

 

 

Guide to contact Support for replacement details.

 

 

 

 

After an upgrade or repair,

Reseat drive power, data, and power supply cables. See the

 

the drive power, data, or

Upgrading and Servicing Guide for instructions.

 

power supply cables may

 

 

not be properly connected.

 

PC Troubleshooting Guide 15

Page 18 Page 20
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Image 19
HP SR1030Z (EG185AV), SR1680CF, SR1660CF, SR1660AN, SR1650NX, SR1630NX, SR1640AP, SR1638NX, SR1620NX, SR1620AN, SR1617CL manual Power
Page 18 Page 20

SR1601NX, SR1020Z (PY185AV), SR1616NX, SR1630NX, SR1030V (PY184AV) specifications

The HP SR series of desktop computers, including models like SR1640AP, SR1680CF, SR1610TW, SR1620AP, and a1210tw, offers a range of features tailored for home and office use, making them popular choices among consumers.

The HP SR1640AP is powered by an Intel Pentium dual-core processor, ensuring seamless multitasking and responsiveness for everyday applications. This model typically comes with 2GB of RAM, which can be upgraded for improved performance when running demanding software. Notably, it incorporates a 250GB hard drive, offering adequate storage for documents, photos, and applications. Its integrated graphics card serves well for standard computing tasks while keeping power consumption low.

On the other hand, the SR1680CF is slightly more advanced, featuring an AMD Athlon 64 dual-core processor. This gives it an edge in performance, particularly for multimedia tasks and casual gaming. The RAM can also be expanded up to 4GB, making it suitable for users who require more power for applications like photo editing or video playback. With a 320GB hard drive, users can store a greater volume of data, and it also comes equipped with an optical drive for CDs and DVDs, ensuring versatility in media handling.

The SR1610TW model offers a blend of performance and energy efficiency, with a focus on eco-friendly features. It features an AMD Sempron processor, coupled with 1GB of RAM, which is sufficient for basic tasks such as web browsing and office applications. The inclusion of HP's multimedia software adds to its appeal, allowing users to enjoy music and videos with ease.

Meanwhile, the SR1620AP is designed with a focus on improved graphics capabilities. This model features an integrated NVIDIA graphics card, providing better visual performance for gaming and graphic-intensive applications. Its robust 3GB of RAM allows for smoother multitasking, while the option to upgrade storage space to 500GB enables users to house extensive media libraries.

Lastly, the a1210tw variant, while similar in specifications to the other models, offers distinct characteristics tailored to different user needs. It emphasizes connectivity options, featuring multiple USB ports and HDMI output. This model is particularly appealing to users who rely on connecting multiple devices and peripherals.

In summary, the HP SR series combines user-friendly performance with versatility. Each model caters to different user preferences and requirements, making them excellent options for everyday computing tasks.
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