Repairing Software

Problems

The PC uses the operating system and installed software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it.

Some software repairs are as simple as restarting your PC, and others require performing a System Recovery from files on your hard disk drive.

Your hard disk drive contains a System Recovery image that includes all the software files that were originally installed on your PC at the factory. In the unlikely event that you need to recover your system, it is easy to do so using this recovery image.

Since all the necessary information is contained in the System Recovery image on your hard disk drive, recovery discs are not included in the accessory box.

As a backup, you can make your own copy of this system recovery image onto CD or DVD discs as described in “Creating System Recovery Discs“ later in this document.

You should also make a Compaq Recovery Tools CD. This CD contains utilities that allow you to make changes to your hard disk drive. See “Creating a Recovery Tools CD“ for more information.

NOTE: It is important that you perform the PC repair methods in the order described in this document.

PC Repair Overview

This section lists the available methods to fix your PC if you are experiencing software problems. Detailed instructions about each method are in the sections that follow. You must perform the procedures in the order listed here.

•Restarting your PC

•Turning off your PC

•Updating drivers

•Microsoft System Restore

•Application Recovery and Driver Recovery

•System Recovery

NOTE: If you are replacing a hard disk drive, you only have to run the System Recovery.

Additionally, your PC may include a Software Repair Wizard (select models only). You can use this wizard to access many of the repair methods described in this chapter, including:

•Creating System Recovery discs

•Microsoft System Restore

•Application Recovery and Driver Recovery

•System Recovery

You can start the Software Repair Wizard by clicking Start, All Programs, PC Help & Tools, and then Software Repair Wizard.

Restarting Your PC

Restarting is the simplest repair method for your PC. When you restart, the PC reloads the operating system and software into its memory.

To restart your PC:

1Close all open programs and windows.

2Click Start.

3Choose Turn Off Computer.

4Click Restart.

Turning Off Your PC

When you turn off your PC and then turn it on again, you force the PC to reload the operating system into its memory, which clears some tracking information. This may eliminate some problems that can remain after performing a restart.

To turn off your PC:

1Close all open programs and windows.

2Click Start.

3Choose Turn Off Computer.

4Click Turn Off.

5Start your PC by pressing the On button.

PC Troubleshooting Guide 1

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HP SR1640AP, SR1680CF, SR1660CF, SR1660AN, SR1650NX, SR1630NX manual PC Repair Overview, Restarting Your PC, Turning Off Your PC
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SR1601NX, SR1020Z (PY185AV), SR1616NX, SR1630NX, SR1030V (PY184AV) specifications

The HP SR series of desktop computers, including models like SR1640AP, SR1680CF, SR1610TW, SR1620AP, and a1210tw, offers a range of features tailored for home and office use, making them popular choices among consumers.

The HP SR1640AP is powered by an Intel Pentium dual-core processor, ensuring seamless multitasking and responsiveness for everyday applications. This model typically comes with 2GB of RAM, which can be upgraded for improved performance when running demanding software. Notably, it incorporates a 250GB hard drive, offering adequate storage for documents, photos, and applications. Its integrated graphics card serves well for standard computing tasks while keeping power consumption low.

On the other hand, the SR1680CF is slightly more advanced, featuring an AMD Athlon 64 dual-core processor. This gives it an edge in performance, particularly for multimedia tasks and casual gaming. The RAM can also be expanded up to 4GB, making it suitable for users who require more power for applications like photo editing or video playback. With a 320GB hard drive, users can store a greater volume of data, and it also comes equipped with an optical drive for CDs and DVDs, ensuring versatility in media handling.

The SR1610TW model offers a blend of performance and energy efficiency, with a focus on eco-friendly features. It features an AMD Sempron processor, coupled with 1GB of RAM, which is sufficient for basic tasks such as web browsing and office applications. The inclusion of HP's multimedia software adds to its appeal, allowing users to enjoy music and videos with ease.

Meanwhile, the SR1620AP is designed with a focus on improved graphics capabilities. This model features an integrated NVIDIA graphics card, providing better visual performance for gaming and graphic-intensive applications. Its robust 3GB of RAM allows for smoother multitasking, while the option to upgrade storage space to 500GB enables users to house extensive media libraries.

Lastly, the a1210tw variant, while similar in specifications to the other models, offers distinct characteristics tailored to different user needs. It emphasizes connectivity options, featuring multiple USB ports and HDMI output. This model is particularly appealing to users who rely on connecting multiple devices and peripherals.

In summary, the HP SR series combines user-friendly performance with versatility. Each model caters to different user preferences and requirements, making them excellent options for everyday computing tasks.
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