Troubleshooting
For solutions to problems that may occur when using the PC, refer to the following troubleshooting pages.
Symptom describes the sign or warning message for the type of problem.
Possible cause identifies one or more reasons why the symptom may have occurred.
Solution describes what you should do to try to solve the problem.
Look up the description of the symptom or problem, and try the solution listed.
Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.
The tables appear in this order:
•Audio
•
•Diskette (Floppy) Drive
•Display (Monitor)
•Hard Disk Drive
•Hardware Installation
•Internet Access
•Keyboard and Mouse
•Power
•Memory
•Miscellaneous
Audio
Symptom | Possible cause | Solution |
|
|
|
No sound is | Volume is muted. | Press the Mute button on the keyboard to see if the mute feature |
produced. |
| is turned on. |
|
| Or |
|
| 1 Click Start, and then click Control Panel. |
|
| 2 Click Sounds, Speech, and Audio Devices, if it is |
|
| present, and then |
|
| Devices. |
|
| 3 Click the Mute check box to remove the check mark from |
|
| the box. |
| Volume is turned down. | Use the keyboard controls to increase the volume. |
|
|
|
| Speakers are turned off. | Check whether speakers are turned on. |
|
|
|
| Speaker cables are not properly | Turn off your PC, and reconnect the speakers. |
| connected. |
|
|
|
|
| PC is in standby mode. | Press the Standby button (select models only), or press the Esc |
|
| key on the keyboard to resume from standby mode. |
| A passive speaker system is | Replace the speaker system with an active speaker system. |
| being used. | Active speakers have a power cord and On button and connect |
|
| to the Audio Out (green) connector on the PC. |
| Headphones are plugged in. | Unplug the headphones. |
|
|
|
PC Troubleshooting Guide 7
