Polaris (US)

The image or text has horizontal white streaks through it.

●Make sure you’ve selected the correct paper type. See “Changing print settings” on page 2-9 for details.

●Press Menu, 3, 5 to print a Self Test Report to verify the problem.

●If any lines are missing from the Self Test patterns, press Menu, 7, 1 to clean the print cartridges.

●Confirm results by printing another Self Test Report.

OCR or other bonus software is not installed.

1Put the HP OfficeJet CD-ROM into the CD-ROM drive. The installer screen will appear.

2On the right side of the installer screen, select the bonus software you want to install.

3Follow the prompts on the screen.

Copies or scanned images have vertical streaks or lines.

● If you’re using a scan/copy sleeve, be sure it’s clean and not scratched or worn.

● The scanner glass (and the white strip above it) may need to be cleaned:

1 Unplug the HP OfficeJet.

Important: Use extreme caution to avoid scratching the glass.

2Scannerglass: Open the front panel cover. Look

inside for a glass strip about 9 inches (23 cm) long. Apply a solution of 3 parts isopropyl alcohol per one part tap water to a soft, lint-free cloth (such as polyester). Squeeze out excess moisture (do not get liquid inside the product) and gently wipe the scanner glass clean.

3White strip: Clean the white strip above the scanner

glass in the same way.

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HP Company Confidential - 3/18/99 1:56 pm