Polaris (US)

Paper picked up from the paper tray does not reach the output tray.

Be sure the rear access door on the back of the machine (see diagram on page 4-7) is closed and latched securely.

Printouts are smeared or have horizontal streaks.

This problem could be caused by a buildup of debris on the print cartridges. To clean the print cartridges:

1Have the following materials at hand:

●Cotton swabs or any soft material that will not come apart or leave fibers.

●Distilled, filtered, or bottled water.

●Scrap paper to set the print cartridges on while you are working.

2Remove the print cartridges:

a. Turn on the HP OfficeJet and lift the top cover. The print cartridges will move to the center.

b. With the print cartridges in the center, unplug the power cord. c. Remove the print cartridges and place them on their sides on a

scrap piece of paper.

Caution: Don’t leave the print cartridges out more than 30 minutes. Keep print cartridges out of reach of children. Be careful not to get ink on your hands or clothing.

3Clean the black print cartridge:

a.Dip a clean cotton swab into distilled water and squeeze out excess water.

b.Hold the print cartridge by its top.

c.Clean the face and edges of the print cartridge. DO NOT wipe the nozzle plate.

d.Hold the print cartridge up to a light to inspect for fibers on the face and edges. If fibers remain, clean the cartridge again.

4Repeat step 3 to clean the color print cartridge.

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HP Company Confidential - 3/18/99 1:56 pm

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