HP V5213TU, V5224TU, V5221TU, V5221EA Routine Care, Troubleshooting, Electrostatic Discharge, Index

Models: V5215TU V5162EA V5204NR V5206TU

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Installing a BIOS update

140

 

Downloading and installing other software

141

 

System recovery

142

 

Safeguarding your information

142

 

Using System Restore

142

 

Creating a restore point

142

 

Restoring to a restore point

143

 

Reinstalling applications

143

 

Reinstalling applications from the hard drive

143

 

Reinstalling applications from discs

143

 

Repairing the operating system

144

 

Reinstalling the operating system

145

 

Back up your system

145

 

Reinstall the operating system

146

 

Reinstalling device drivers and other software

147

 

Update reinstalled software

147

14

Routine Care

 

 

Hardware maintenance

149

 

Battery pack

150

 

Disposing of a used battery pack

150

 

TouchPad and keyboard

151

 

Display

151

 

Drives

152

 

Using Disk Defragmenter

152

 

Using Disk Cleanup

152

 

Regular tune-ups

153

 

Traveling and shipping

154

15

Troubleshooting

 

 

Quick checklist

155

 

The computer will not start up

155

 

The computer screen is blank

156

 

The software is functioning abnormally

156

 

The computer is turned on, but is not responding

157

 

The computer is extremely warm

157

 

An external device is not working

157

 

The computer cannot connect to a wireless local area network (WLAN)

158

 

Customer Care

159

 

Preparing to contact Customer Care

159

 

Contacting Customer Care by e-mail or telephone

159

 

Taking the computer to a service partner

159

16

Electrostatic Discharge

 

 

Preventing electrostatic discharge

161

 

Handling drives

161

 

Handling internal components

161

 

Grounding methods

162

Index

163

viii

ENWW

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HP V5213TU, V5224TU, V5221TU, V5221EA, V5219TU, V5218TU, V5215LA Routine Care, Troubleshooting, Electrostatic Discharge, Index