Manuals / HP / Computer Equipment / Laptop

HP V5204NR, V5224TU, V5221TU, V5221EA, V5219TU, V5218TU, V5215LA, V5215TU, V5218LA Troubleshooting, Enww

Models: V5215TU V5162EA V5204NR V5206TU

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160 Chapter 15 Troubleshooting

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HP V5204NR, V5224TU, V5221TU, V5221EA, V5219TU, V5218TU, V5215LA, V5215TU, V5218LA, V5213TU, V5210TU, V5211TU Troubleshooting, Enww

Contents

Notebook PC User Guide Copyright 2005 Hewlett-Packard Development Company, L.P First Edition December Document Part NumberTouchPad and Keyboard Table of contentsNotebook Tour 3 Power Calibrating a battery pack DrivesMultimedia External Devices 9 Wireless Select Models OnlyExternal Media Cards Memory Modules10 Modem and Local Area Network Setup Utility13 Software Update and Recovery SecurityElectrostatic Discharge TroubleshootingRoutine Care IndexENWW ENWW 1. Select Start My Computer 1 Notebook TourComponents 3. Select Hardware tab Device ManagerComponent Top componentsKeys DescriptionDescription TouchPadComponent Description Buttons and switchesComponent Description LightsComponent Component Front componentsDisplay components DescriptionComponentDescription Rear componentsRight-side components ComponentChapter 1 Notebook Tour Power connectorConnects an AC adapter or an optional power adapter ComponentDescription Left-side componentsComponent Component Bottom components10 Chapter 1 Notebook Tour DescriptionComponents Wireless antennae select models onlyENWW Component Additional hardware components12 Chapter 1 Notebook Tour DescriptionLabels Operating environment SpecificationsRated input power Support Expansion port input/output signalsFeature 16 Chapter 1 Notebook Tour ENWWComponent 2 TouchPad and KeyboardTouchPad DescriptionSetting TouchPad preferences Using the TouchPadUsing an external mouse Keyboard HotkeysDisplay and clear system information fn+esc Hotkey proceduresHotkey quick reference Open a Web browser fn+f3 Open the Help and Support Center fn+f1Open the Print Options window fn+f2 Switch the screen image fn+f4 Initiate standby fn+f5Increase screen brightness fn+f8 Initiate QuickLock fn+f6Decrease screen brightness fn+f7 Play, pause or resume an audio CD or a DVD fn+f9Enabling and disabling the embedded numeric keypad Using the embedded numeric keypadKeypads Enabling or disabling num lock mode as you work Using an external numeric keypadSwitching key functions on the embedded numeric keypad 26 Chapter 2 TouchPad and Keyboard ENWW3 Power Power control and light locationsComponent 28 Chapter 3 PowerENWW DescriptionTask Power sourcesRecommended power source Connecting the AC adapter Hibernation Standby and hibernationStandby Initiating standby, hibernation or shutdown When you leave your workWhen a reliable power supply is unavailable Page Turning the computer or display on or off Default power settingsUsing emergency shutdown procedures Task Initiating or resuming from standbyProcedure Select Start Turn Off ComputerTask Initiating or restoring from hibernationProcedure ResultDisplaying the Power Meter icon Power optionsAccessing Power Options Properties 3. Select the Always show icon on the taskbar check boxSetting or changing a power scheme Setting a security promptProcessor performance controls Battery packs Inserting or removing a battery packCharging a battery pack Obtaining accurate charge information Monitoring the charge of the battery packInterpreting charge indicators Displaying charge information on the screenLow-battery condition Managing low-battery conditionsIdentifying low-battery conditions Critical low-battery conditionWhen a charged battery pack is available Resolving low-battery conditionsWhen external power is available When no power source is availableHow to calibrate Calibrating a battery packWhen to calibrate Step 1 Charging the battery packStep 2 Discharging the battery pack Step 3 Recharging the battery pack Conserving battery powerConserving power as you work Selecting power conservation settings Storing a battery packDisposing of a used battery pack 4 Drives Drive careIDE drive light 50 Chapter 4 DrivesHard drive 4. Close the cover 7. Lift the hard drive away from the computer To install a hard drive1. Lower the hard drive into the hard drive bay 52 Chapter 4 DrivesHard drive 5. Tighten the hard drive cover screwsENWW Optical drives Inserting an optical disc Removing an optical disc with power Removing an optical disc without power Avoiding standby or hibernation 5 Multimedia Using the optical driveIdentifying the installed optical drive Multimedia hardwareInserting an optical disc Removing an optical disc with power Removing an optical disc without power Using media activity hotkeys Component Using the audio features64 Chapter 5 Multimedia DescriptionUsing S/PDIF digital audio select models only Using the audio-in microphone jackUsing the audio-out headphone jack Adjusting the volume c. Select the Place volume icon in the taskbar check boxUsing the video features Using the external monitor portUsing the S-Video-out jack Remote control select models only HP Mobile Remote Control PC Card versionInserting the battery PC Card version ENWW Multimedia hardwareStoring the remote control in the PC Card slot Function in Microsoft Windows Button quick reference PC Card versionButton Function in QuickPlay select models onlyIf muted, press to restore system volume Press to increase system volumePress to decrease system volume 74 Chapter 5 MultimediaButton +left arrow command in the active applicationPress to switch the computer image between Function in Microsoft WindowsHP Mobile Remote Control PC Card version component functions HP Mobile Remote Control ExpressCard version Inserting the battery ExpressCard versionENWW 3. Replace the battery compartment cover78 Chapter 5 Multimedia Storing the remote control in the ExpressCard slot Button quick reference ExpressCard version Button ENWWMultimedia hardware Function in Microsoft WindowsFunction in QuickPlay select models only ButtonFunction in Microsoft Windows PreviousTroubleshooting the remote control HP Mobile Remote Control ExpressCard version component functionsMultimedia software Identifying preinstalled multimedia softwareInstalling multimedia software from a CD select models only Select Start All ProgramsUsing multimedia software Protecting playback Protecting the CD or DVD write process1. Select Start My Computer Changing DVD region settingsObserving the copyright warning 88 Chapter 5 Multimedia ENWW6 External Media Cards Media Reader cards select models onlyInserting a digital card Stopping or removing a digital card Configuring a PC Card PC Cards select models onlyInserting a PC Card Stopping or removing a PC CardTo stop or remove a PC Card Selecting an ExpressCard Configuring an ExpressCardExpressCards Inserting an ExpressCard ENWW ExpressCardsStopping or removing an ExpressCard 7 External Devices Using a USB deviceConnecting a USB device Stopping a USB device Required USB softwareStopping a 1394 device Using a 1394 device select models onlyConnecting a 1394 device Required 1394 softwareUsing the expansion port 102 Chapter 7 External Devices8 Memory Modules Adding or replacing memory modules7. Lift the memory module compartment cover 2 away from the computer ENWW 9. To insert a memory module11. Close the cover Adding or replacing memory modules12. Tighten the memory module compartment cover screw 13. Replace the battery pack14. Reconnect external power and external devices 15. Turn on the computerEffects of increasing memory 1. Select Start My ComputerVideo memory settings select models only Identifying an 802.11 wireless device 9 Wireless Select Models OnlyWireless features a. Select Start My ComputerWireless controls 802.11 wireless devices select models only Setting up a WLAN in your home Using wireless security features Connecting to a WLAN in your homeConnecting to a public WLAN Bluetooth wireless devices select models only 10 Modem and Local Area Network Modem1. Plug the modem cable into the modem jack 1 on the computer Connecting the modem cableTo connect a modem cable 2. Plug the modem cable into the RJ-11 telephone wall jackViewing the current country selection Connecting a country-specific modem cable adapterSelecting a location setting 1. Select Start Control PanelAdding new locations when traveling 1. Select Start Control Panel Network and Internet ConnectionsCheck for pulse or tone dialing Solving travel connection problemsCheck the telephone line type a. Select Start Control Panel Network and Internet Connectionsg. Clear the check box for Wait for dial tone before dialing Using preinstalled communication software1. Select Start All Programs Accessories Communications 10. Clear the check box for Wait for dial tone before dialingLocal area networks ENWW 2. Plug the other end of the cable into a network wall jack122 Chapter 10 Modem and Local Area Network Security features 11 SecurityPasswords Guidelines for setting passwordsPasswords set in Windows QuickLockManaging an administrator password Passwords set in the Setup UtilityAdministrator password Managing a power-on password Power-on passwordEntering an administrator password Entering a power-on passwordFirewall software Critical updatesAntivirus software Optional security cable 130 Chapter 11 Security ENWW12 Setup Utility Setup Utility accessSetup Utility language Setup Utility defaults Security menu Setup Utility menusMain menu Selectf10 and f12 Delay sec-Set the delay for System Configuration menuDiagnostics menu Internal Network Adapter boot-Enable136 Chapter 12 Setup Utility ENWWHP Software Update 13 Software Update and RecoverySoftware updates Select Start All Programs HP HP Software UpdateSoftware updates and the HP Web site Accessing computer informationDownloading a BIOS update Installing a BIOS update Downloading and installing other software Using System Restore System recoverySafeguarding your information Creating a restore pointReinstalling applications from the hard drive Reinstalling applicationsRestoring to a restore point Reinstalling applications from discsRepairing the operating system Reinstalling the operating system Back up your systemReinstall the operating system a. Select Start Run Reinstalling device drivers and other softwareUpdate reinstalled software 148 Chapter 13 Software Update and Recovery ENWWHardware maintenance 14 Routine CareBattery pack Disposing of a used battery packTouchPad and keyboard DisplayDrives Using Disk DefragmenterUsing Disk Cleanup Regular tune-ups Traveling and shipping The computer will not start up 15 TroubleshootingQuick checklist In Windows XP Home, select Start Turn Off Computer Restart The computer screen is blankThe software is functioning abnormally An external device is not working The computer is turned on, but is not respondingThe computer is extremely warm The computer cannot connect to a wireless local area network WLAN Preparing to contact Customer Care Taking the computer to a service partnerCustomer Care Contacting Customer Care by e-mail or telephone160 Chapter 15 Troubleshooting ENWWHandling drives 16 Electrostatic DischargePreventing electrostatic discharge Handling internal componentsGrounding methods Symbols/Numerics IndexPage Page Page Page 168 Index ENWW