Customer Support

please take a moment to gather some basic information from your records and from your system before contacting customer support.

Information

Location

 

 

 

 

Your X family device serial

You can find this number in the LSM in the System Summary page,

number

on the shipping invoice that came with the device, or on the bottom

 

of the device.

 

 

Your TOS version number

You can find this information in the LSM in the Device Summary

 

page, or by using the CLI show version command.

 

 

Your X family device boot

You can find this information in the LSM in the System Summary

time

page.

 

 

Contact Information

Please address all questions regarding the software to your authorized representative.

X Family LSM User’s Guide V 2.5.1

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