Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

N

Is there

Go to

“Flowchart 2.2—No

power?

Power, Part 1.”

 

Y

 

N

 

 

 

Beeps,

Check

 

 

 

LED board,

 

 

 

LEDs, or error

 

N

 

speaker

 

 

messages?

 

 

connections.

 

 

Go to

Y

 

 

 

All drives

 

 

 

“Flowchart

 

 

working?

 

2.17—Nonfunction

 

N

Y

 

ing Device.”

 

 

 

 

 

 

 

Is there video?

Go to

 

 

 

“Flowchart 2.6—No

 

N

Go to

(no boot)

 

Video, Part 1.”

 

“Flowchart

 

 

 

Y

 

Keyboard/

 

2.18—Nonfunction

 

pointing

 

ing Keyboard” or

 

 

device

 

“Flowchart

 

N

working?

 

2.19—Nonfunction

 

Y

 

ing Pointing

 

 

 

Is the OS

Go to

 

 

Device.”

“Flowchart 2.9—No

 

N

 

loading?

 

 

Operating System

 

 

Y

(OS) Loading.”

Connecting

 

Go to

 

 

“Flowchart

 

 

to network

 

2.20—No

 

 

or modem?

 

 

N

 

Network/Modem

 

 

 

 

Y

 

Connection.”

 

Go to

 

Is there

 

 

 

“Flowchart

 

 

 

sound?

2.15—No Audio,

 

 

 

Y

Part 1.”

End

 

 

 

 

 

 

Maintenance and Service Guide

2–7

Page 42
Image 42
HP ze2000 manual Flowchart 2.1-Initial Troubleshooting, Power?