HP ze2000 Flowchart 2.1—InitialTroubleshooting

Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

N

Is there	Go to
	“Flowchart 2.2—No
power?
	Power, Part 1.”

Y

N

Beeps,

LEDs, or error

messages?

Y

Is there video?

(no boot)

Y

Is the OS loading?

Check

LED board,

speaker

connections.

All drives working?

NY

Go to

“Flowchart 2.6—No Video, Part 1.”

Keyboard/

pointing

device

Nworking?

Y

Go to

“Flowchart 2.9—No Operating System (OS) Loading.”

N

Go to

“Flowchart

2.17—Nonfunction

ing Device.”

Go to

N “Flowchart 2.18—Nonfunction

ing Keyboard” or “Flowchart

2.19—Nonfunction

ing Pointing

Device.”

N

Go to

Y

N

Connecting to network or modem?

Y

“Flowchart

2.20—No

Network/Modem

Connection.”

Is there sound?

Y

Go to
“Flowchart
2.15—No Audio,
Part 1.”	End

Maintenance and Service Guide 2–7