HTC Diamond2 user manual Resetting Your Phone, Performing a soft reset, Performing a hard reset

Managing Your Phone  215

13.7  Resetting Your Phone

Performing a soft reset

Perform a soft (normal) reset to clear all active program memory and shut down all active programs. This is useful when your phone is running slower than normal, or a program is not performing properly. If a soft reset is performed when programs are running, unsaved work is lost.

To perform a soft reset

1. Pull out the stylus, then remove the back cover.

2.Use the stylus tip to press the RESET

button (red) located at the opening of the stylus bay.

Your phone restarts and displays the Home screen.

Performing a hard reset

If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the phone is restored to its default settings—the way it was when you first purchased it and turned it on. You will lose any programs you installed, data you entered, and settings you customized on your phone, and only Windows Mobile® software and other pre-installed programs will remain.

Warning! Your phone will be set back to factory default settings. Make sure that any additional installed programs and/or user data have been backed up before you perform a hard reset.

Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before using Clear Storage, hard reset, or updating the operating system. Otherwise you will no longer be able to access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer files between your storage card and computer. After the procedure, copy your files back to the storage card.