Huawei MC850/MC851 Media Phone User Guide | Huawei specs

HUAWEI MC850/MC851 Media Phone User Guide

15 Troubleshooting

power it on.

zThe battery is damaged. If the preceding operations do not solve the problem, contact your service provider to replace the battery.

Symptom: The handset can be powered on properly, but cannot access the base unit.

zThe base unit may be powered off or the power connection may be faulty. Check whether the base unit works properly.

zPerhaps the handset has not been registered with the base unit or the registration information is lost. In this case, re-register the handset with the base unit. (For details, see "Registering a Cordless Handset" on page 57.)

Symptom: The handset works and accesses the base unit properly, but no dial tone is heard.

The connection of cables may be faulty. Check whether the network cable is connected properly.

Symptom: The handset works properly, but no number can be dialed.

Perhaps you have set the dialing mode of the handset to DTMF, but your line does not support this mode. Select the pulsing dialing. (For details, see "Setting the Dialing Mode" on page 74.)

Symptom: The handset works properly, but you hear beeps during calls.

The battery power is too low. Check the battery power and charge the battery when necessary.

Symptom: There are noise interferences in the calls when you are using the handset.

The handset may be too far from the base unit. Try getting closer to the base unit with which the handset is registered. If multiple base units are available, you can also try registering the handset to the base unit that is closer to the handset.

Symptom: The handset works properly, but does not ring upon incoming calls.

The volume of the ringtone is set to off. Try setting the ringtone to a higher volume.

Symptom: The handset can only receive calls and the keypad does not respond to your operations properly.

The keypad may be locked. Try unlocking the keypad. (For details, see "Locking the Handset Keypad" on page 62.)

Symptom: The battery efficiency is very low.

zThe charging pins may be not clean. Try cleaning them.

zThe battery life may have reached its end. Contact your service provider to replace the battery.

Symptom: The call disconnects automatically once you use the service of easy switch.

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Huawei manual Huawei MC850/MC851 Media Phone User Guide

Contents

User Guide Page Huawei MC850/MC851 Media Phone V100R001 Trademarks and Permissions No Warranty Page Contents Call Log Handset Registration Software Upgrade Safety Precautions Basic RequirementsEnvironment Requirements Operation Requirements Cleaning Requirements LCD Usage Requirements Environmental Protection LCD Cleaning RequirementsEU regulatory conformance Product Overview Multiple Available Services and FunctionsNovel Appearance and Structure One-touch web access User-Friendly Man-Machine Interaction Full touchscreen Package Contents Preparations Before Use Getting Started Front Panel of the Base UnitRear Panel and Side Panel of the Base Unit No. Item Description Description Installing the Media Phone Connecting Cables Installing the Battery Placing the Media Phone Connecting to a Wi-Fi Network Connecting to External Storage Devices Connecting to a USB DeviceInstalling a microSD Card or an MMC Icon Description Powering On the Media Phone Home Screen Basic OperationsDescriptions of Status Icons in the Status Bar Input Methods Handwriting Mode Input Method for Letters Input Method for Digits and Symbols Mini Keyboard Call Features Call TypesMaking a Call Making a Call by Dialing Making a Call from the Call Log Answering a CallCalling a Handset Viewing Missed Calls Operations During a CallAnswering a Video Call Answering an Audio Call Easy Switch Switching a Video Call to an Audio CallSwitching an Audio Call to a Video Call Switching a Call on the Cordless Handset to a Video Call Adjusting the Volume of the Speaker During a Call Switching Cordless-Handset Speaking Mode to Hands-free ModeSwitching Hands-free Mode to Cordless-Handset Speaking Mode Turning On/Off the Hands-free Function During a Call Three-party calling Transfer a Call Switching Between Day Mode and Night Mode Full ScreenTurning On/Off the Dialer During a Call Turning On/Off the Microphone Phonebook Accessing the PhonebookCreating a Contact Managing Groups Editing a ContactDeleting One Contact Deleting All the Contacts Editing a Group Creating a GroupDeleting a Group Searching for a Contact Viewing the Memory of the PhonebookChanging the Group to which a Contact Belongs Searching Directly Importing a Phonebook Exporting and Importing a PhonebookExporting a Phonebook Accessing the Call Log Screen Call Log Making a Call from the Call logs Viewing the Details of a Call RecordDeleting a Call Record Adding a Number in the Call Log to an Existing Contact Adding a Number in the Call Log to a New Contact Information Browsing Accessing or Exiting the Screen for BrowsingPlaying Multimedia Files on the Media Phone No. Icon Description Starting the Player on the Main Screen Starting the Player in the File Manager Playing Live Programs Playing On-Demand Programs No. Icon Description Adjusting the Volume Photo Frame Setting Photo Frame-Related Parameters Playing Pictures in Presentation ModeViewing One Picture Importing Pictures Alarm Other FunctionsTools Touchscreen Calibration Viewing Equipment Information Watching Local Video Clips Managing Files in the Internal Memory Managing FilesManaging Files on External Storage Devices User Settings Setting SoundSetting Sleep Mode Procedure Screen Setting the Network Accessing the Network Through the Ethernet Interface Accessing a Network Through Wi-Fi in Point-to-Point Mode Accessing a Network Through Wi-Fi in Basic Mode Setting Wallpaper Setting Date and Time Setting Keypad Tone Setting LanguageSetting the Output Standard Checking the Network Status Managing Handsets Managing the Telnet Connection Handset Registration Registering a Cordless Handset Deregistering a Cordless Handset Deregistering a Cordless Handset on the Base Unit Layout Cordless HandsetFunction No. Item Function Icons on the LCD Powering On/OffPreparations Before Use Function of Making an External Call Charging the Handset BatteryLocking the Handset Keypad Redialing Function of Making an Internal CallMaking an Internal Call Call Answering Setting up a Three-Party CallingPerforming Call Transfer Adjusting the Volume During a Call Using the Contact menu Directly entering the phone number in standby modePhonebook Muting a Call Accessing the Call Log Screen Call LogViewing the Details of a Call Record Adding a Number from the Call Log to the Phonebook Configuration of Frequently Used Functions Setting SoundSetting the Ringtone Type and the Ringtone Volume Deleting a Call Record Setting the Power off Tone Setting Key ToneSetting the Charging Tone Setting the Alarm Clock Sleep ModeEnabling the Alarm Function Disabling the Alarm Function Display Setting Setting Date FormatSetting Time Format Adjusting Display Contrast Setting Background Color Setting WallpaperSetting Handset Name Other Basic Settings Flash SignalBasic Setting of the Handset Pause During Dialing Setting the Dialing Mode Restoring Default SettingsRestoring Default Settings of the Handset Performing Auto Answer Restoring Default Settings of the Base Unit Automatic Upgrade Software UpgradeManual Upgrade Troubleshooting Huawei MC850/MC851 Media Phone User Guide Huawei MC850/MC851 Media Phone User Guide Technical Specifications Category Parameter