13.TroubleShooting
13.1 Trouble Shooting
Beforecontacting your local service centre, please read the tips below carefully. If the problem persists after completing
thefollowing procedure, please contact your local product distributor or service centre for further instructions.
** 1. No message displayed on the front panel. (The product will not switch on.)
- Checkthe main power cable and make sure it is plugged into a suitable power outlet.
- Checkthat the mains supply is switched on.
- Checkthat the power switch is on at the rear of the product. (where applicable)
- Connectthe power cable to a different power outlet.
** 2. No picture on TV set
- Makesure that the product is powered on and in operation mode. (Press the STANDBY button)
- Makesure that the AV cable is firmly connected to the TV.
- Makesure that the antenna cable is properly connected to the product.
- Makesure that the antenna setting in the menu is correct.
- Checkthe brightness level of the TV.
- Checkif the channel is currently on air. Contact the broadcaster to ensure that the channel is running.
- Pressthe SOURCE button if the product is in external input mode.
** 3. Poor picture/sound quality
- Installthe antenna in an obstacle-free place.
- Makesure there is no mobile phone or microwave oven near the product.
- Keepthe power and the antenna cable for the satellite apart from each other.
- Checkthe signal levels and adjust your antenna if the level is too low. The signal level may be effected by
weatherconditions.
Note: Ifthe antenna is covered with snow or the RF is weakened by heavy rain, the condition of the sound
andpicture may temporarily be poor. However, the poor sound and picture quality due to weather
conditionscannot be accepted as a malfunction of product.
** • Checkthat your dish alignment is correct.
• Changethe satellite dish for a larger one as this will increase the signal levels received.
• Replacethe LNB with a lower noise factor in cases where the noise factor is too high.
• Replacethe LNB with a new one in case it is damaged or out of order.
**
13. Trouble Shooting