DELIVERY SERVICING
Delivery Servicing
To our Dealers
The quality of delivery servicing is vital to aftersales success. It is in everyone’s interest that the aftermarket operates smoothly:
•The customer will be satisfied with his/her mower and know who he/she can contact for help with any problems.
•You will gain a regular customer who recommends you and your company to others.
•Together we will strengthen our brand and take joint responsibility for our products and customers.
Complete all the paperwork meticulously.
Fill in warranty and delivery documents, etc. and ensure that the customer receives the right operating instructions for his/her mower.
Keep a register of customers and their mowers (with serial numbers, etc.). The information contained in the customer register is invaluable for marketing and when ordering spare parts.
When supplying a mower, you should also give the customer all information necessary for the safe operation and care of the machine. Pay particular attention to informing the customer about:
•Safety instructions.
•Mower controls.
•Checking oil levels and the oil to be used when
•The first oil change after the
•The necessity and advantages of observing the maintenance schedules and regularly returning the mower for servicing.
•What type of fuel to use.
•Ways of achieving the best results with the mower. The use of BioClip.
•The accessories available for his/her mower.
•Warranty conditions.
•Your company and the person to be contacted if there are any problems.
Removing the Mower from its Packaging
Mowers are normally delivered from the factory in special packaging - a wooden crate with a solid bottom.
WARNING!
Handle the transport crate carefully. Keep the goods as level as possible.
Use long pallet forks.
Mower on its delivery baseplate
