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A21e manual Your ThinkPad at a glance
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A21e
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Troubleshooting
Specs
Install
Error codes
Warranty
Solving computer problems
Starting BIOS Setup Utility
Errors without messages
Battery pack
Take care in setting passwords
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Your ThinkPad at a glance
Your ThinkPad at a glance
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ThinkPad
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A21e Service and Troubleshooting Guide
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Contents
ThinkPad A21e Service and Troubleshooting Guide
DANGER
Finding information with Access ThinkPad
View help topics to learn how to
Finding information with Access ThinkPad
vi ThinkPad A21e Service and Troubleshooting Guide
Contents
viii ThinkPad A21e Service and Troubleshooting Guide
Features
Chapter 1. Overview of your new ThinkPad computer
Specifications
Your ThinkPad at a glance
Your ThinkPad at a glance
Your ThinkPad at a glance
Processor
Features
Features
Memory
External interface
Features
Battery pack
Specifications
Specifications
Size
Caring for your ThinkPad computer
Important tips Be careful about where and how you work
Caring for your ThinkPad computer
Be gentle with your computer
Other important tips
Take care in setting passwords
Handle storage media and drives properly
Caring for your ThinkPad computer
Cleaning your computer
Caring for your ThinkPad computer
Chapter 2. Solving computer problems
Diagnosing problems
Solving computer problems
3. Click PC-Doctor for Windows
Solving computer problems
Troubleshooting
Error messages
1. In the charts, x can be any character
Solving computer problems
12 ThinkPad A21e Service and Troubleshooting Guide
Message
Solving computer problems
Cause and action
Errors without messages
Solving computer problems
Keyboard problems
Password problems
A power switch problem
Solving computer problems
TrackPoint problems
Solving computer problems
Standby or hibernation problems
Solving computer problems
2. Click the Device Manager tab 3. Double-click Network Adapter
5. Select the Disable in this hardware profile check box
For Windows
4. Double-click Intel EtherExpress PRO PCI Adapter
2. Select Intel EtherExpress PRO Adapter, and click Startup
Solution For Windows
For Windows NT
4. Click the Device Manager tab
2. Click Power Management 3. Click Suspend/Resume Options
2. Click Power Management
4. Click the Enable hibernation... button
4. Click Enable Hibernation
For Windows NT 1. Click Start → Settings → control Panel
Computer screen problems
For Windows 98 or Windows 1. Click Start → Settings → control Panel
5. Click Advanced
Battery problems
Solving computer problems
Hard disk drive problems
Solving computer problems
Other problems
Solving computer problems
Starting BIOS Setup Utility
Solving computer problems
Recover pre-installed software
Solving computer problems
Solving computer problems
To use the Recovery Repair diskette
To create a Recovery Repair diskette
Solving computer problems
Upgrading the hard disk drive
Upgrading the hard disk drive
Handling a hard disk drive
Upgrading the hard disk drive
6. Detach the cover from the hard disk drive
Replacing the battery
Replacing the battery
Replacing the battery
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Getting help by fax
Chapter 3. Getting help and service from IBM
Getting help and service
Getting help on the Web
Getting help and service
Getting help and service
Getting help on the Web
Calling IBM
Getting help by fax
Getting help and service
Telephone numbers
Getting help and service
Language
Getting help and service
Country or region
Telephone Number
Getting help and service
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Appendix A. Important safety instructions
DANGER
DANGER
DANGER
DANGER
v Do not use your computer in or near water
Modem safety information
DANGER
Laser compliance statement
DANGER
DANGER
Save these instructions
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Warranty Statements
Appendix B. Product warranties and notices
WARRANTIES OF ANY KIND
OF ANY KIND
You also agree to
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50 ThinkPad A21e Service and Troubleshooting Guide
WARRANTIES OF ANY KIND
b. secure all programs, data, and funds contained in a Machine
Part 2 - Worldwide Country-Unique Terms
AUSTRALIA The IBM Warranty for Machines The following paragraph is
NEW ZEALANDThe IBM Warranty for Machines The following paragraph
ASIA PACIFIC
The following terms apply to all EMEA countries
EUROPE, MIDDLE EAST, AFRICA EMEA
The following terms apply to the country specified
Applicability of suppliers and resellers unchanged
IRELAND Extent of Warranty The following is added to this Section
NORTH AMERICA
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References to the Web site addresses
Notices
Processing date data
IBM Director of Licensing IBM Corporation North Castle Drive
Electronic emission notices
Federal Communications Commission FCC Statement
Avis de conformité à la réglementation d’Industrie Canada
Telecommunication notices
Industry Canada Class B Emission Compliance Statement
European Community Directive Conformance Statement
Fax Branding
60 ThinkPad A21e Service and Troubleshooting Guide
Industry Canada requirements
Avis
Notice for Users in New Zealand
Notice for Australia
Avertissement
the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services
Notice for European Union countries
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Trademarks
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Index
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Page
Part Number 12P1906
1P P/N 12P1906