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IBM A21e manual Getting help and service from IBM, Getting help by fax, Getting help on the Web

Models: A21e

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Chapter 3. Getting help and service from IBM

Getting help and service . .	.	. .	.	.	.	34	Getting help by fax	. . . . .	.	.	.	.	35
Getting help on the Web . .	.	. .	.	.	.	34	Calling IBM . . .	. . . . .	.	.	.	.	35

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IBM A21e manual Getting help and service from IBM, Getting help by fax, Getting help on the Web, Calling IBM

Contents

ThinkPad A21e Service and Troubleshooting Guide DANGER Finding information with Access ThinkPad View help topics to learn how to Finding information with Access ThinkPad vi ThinkPad A21e Service and Troubleshooting Guide Contents viii ThinkPad A21e Service and Troubleshooting Guide Specifications Chapter 1. Overview of your new ThinkPad computerFeatures Your ThinkPad at a glanceYour ThinkPad at a glance Your ThinkPad at a glanceFeatures FeaturesProcessor MemoryFeatures External interfaceSpecifications SpecificationsBattery pack SizeCaring for your ThinkPad computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerHandle storage media and drives properly Take care in setting passwordsOther important tips Caring for your ThinkPad computerCaring for your ThinkPad computer Cleaning your computerChapter 2. Solving computer problems 3. Click PC-Doctor for Windows Solving computer problemsDiagnosing problems Error messages TroubleshootingSolving computer problems 1. In the charts, x can be any character12 ThinkPad A21e Service and Troubleshooting Guide Solving computer problemsCause and action Solving computer problemsMessage Solving computer problems Errors without messagesA power switch problem Password problemsKeyboard problems Solving computer problemsSolving computer problems TrackPoint problemsSolving computer problems Standby or hibernation problemsFor Windows 5. Select the Disable in this hardware profile check box2. Click the Device Manager tab 3. Double-click Network Adapter 4. Double-click Intel EtherExpress PRO PCI AdapterFor Windows NT Solution For Windows2. Select Intel EtherExpress PRO Adapter, and click Startup 4. Click the Device Manager tab4. Click the Enable hibernation... button 2. Click Power Management2. Click Power Management 3. Click Suspend/Resume Options 4. Click Enable HibernationFor Windows 98 or Windows 1. Click Start → Settings → control Panel Computer screen problemsFor Windows NT 1. Click Start → Settings → control Panel 5. Click AdvancedSolving computer problems Battery problemsSolving computer problems Hard disk drive problemsSolving computer problems Other problemsSolving computer problems Starting BIOS Setup UtilitySolving computer problems Recover pre-installed softwareSolving computer problems Solving computer problems To create a Recovery Repair disketteTo use the Recovery Repair diskette Handling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive 6. Detach the cover from the hard disk drive Upgrading the hard disk driveReplacing the battery Replacing the battery32 ThinkPad A21e Service and Troubleshooting Guide Replacing the batteryGetting help and service Chapter 3. Getting help and service from IBMGetting help by fax Getting help on the WebGetting help on the Web Getting help and serviceGetting help and service Getting help and service Getting help by faxCalling IBM Getting help and service Telephone numbersCountry or region Getting help and serviceLanguage Telephone Number38 ThinkPad A21e Service and Troubleshooting Guide Getting help and serviceDANGER Appendix A. Important safety instructionsDANGER DANGERDANGER v Do not use your computer in or near waterDANGER Modem safety informationDANGER Laser compliance statementSave these instructions DANGER44 ThinkPad A21e Service and Troubleshooting Guide Appendix B. Product warranties and notices Warranty StatementsOF ANY KIND WARRANTIES OF ANY KINDYou also agree to 48 ThinkPad A21e Service and Troubleshooting Guide Page WARRANTIES OF ANY KIND 50 ThinkPad A21e Service and Troubleshooting Guideb. secure all programs, data, and funds contained in a Machine NEW ZEALANDThe IBM Warranty for Machines The following paragraph AUSTRALIA The IBM Warranty for Machines The following paragraph isPart 2 - Worldwide Country-Unique Terms ASIA PACIFICThe following terms apply to the country specified EUROPE, MIDDLE EAST, AFRICA EMEAThe following terms apply to all EMEA countries Applicability of suppliers and resellers unchanged IRELAND Extent of Warranty The following is added to this Section 56 ThinkPad A21e Service and Troubleshooting Guide NORTH AMERICAProcessing date data NoticesReferences to the Web site addresses IBM Director of Licensing IBM Corporation North Castle DriveFederal Communications Commission FCC Statement Electronic emission noticesIndustry Canada Class B Emission Compliance Statement Telecommunication noticesAvis de conformité à la réglementation d’Industrie Canada European Community Directive Conformance Statement60 ThinkPad A21e Service and Troubleshooting Guide Fax BrandingAvis Industry Canada requirementsAvertissement Notice for AustraliaNotice for Users in New Zealand the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services 64 ThinkPad A21e Service and Troubleshooting Guide Notice for European Union countriesTrademarks 66 ThinkPad A21e Service and Troubleshooting Guide Index 68 ThinkPad A21e Service and Troubleshooting Guide Page 1P P/N 12P1906 Part Number 12P1906