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IBM manual Getting help and service, ThinkPad A21e Service and Troubleshooting Guide

Models: A21e

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Getting help and service

38ThinkPad® A21e Service and Troubleshooting Guide

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IBM manual Getting help and service, ThinkPad A21e Service and Troubleshooting Guide

Contents

ThinkPad A21e Service and Troubleshooting Guide DANGER Finding information with Access ThinkPad View help topics to learn how to Finding information with Access ThinkPad vi ThinkPad A21e Service and Troubleshooting Guide Contents viii ThinkPad A21e Service and Troubleshooting Guide Features Chapter 1. Overview of your new ThinkPad computerSpecifications Your ThinkPad at a glanceYour ThinkPad at a glance Your ThinkPad at a glanceProcessor FeaturesFeatures MemoryExternal interface FeaturesBattery pack SpecificationsSpecifications SizeCaring for your ThinkPad computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerOther important tips Take care in setting passwordsHandle storage media and drives properly Caring for your ThinkPad computerCleaning your computer Caring for your ThinkPad computerChapter 2. Solving computer problems Diagnosing problems Solving computer problems3. Click PC-Doctor for Windows Solving computer problems TroubleshootingError messages 1. In the charts, x can be any characterSolving computer problems 12 ThinkPad A21e Service and Troubleshooting GuideMessage Solving computer problemsCause and action Errors without messages Solving computer problemsKeyboard problems Password problemsA power switch problem Solving computer problemsTrackPoint problems Solving computer problemsStandby or hibernation problems Solving computer problems2. Click the Device Manager tab 3. Double-click Network Adapter 5. Select the Disable in this hardware profile check boxFor Windows 4. Double-click Intel EtherExpress PRO PCI Adapter2. Select Intel EtherExpress PRO Adapter, and click Startup Solution For WindowsFor Windows NT 4. Click the Device Manager tab2. Click Power Management 3. Click Suspend/Resume Options 2. Click Power Management4. Click the Enable hibernation... button 4. Click Enable HibernationFor Windows NT 1. Click Start → Settings → control Panel Computer screen problemsFor Windows 98 or Windows 1. Click Start → Settings → control Panel 5. Click AdvancedBattery problems Solving computer problemsHard disk drive problems Solving computer problemsOther problems Solving computer problemsStarting BIOS Setup Utility Solving computer problemsRecover pre-installed software Solving computer problemsSolving computer problems To use the Recovery Repair diskette To create a Recovery Repair disketteSolving computer problems Upgrading the hard disk drive Upgrading the hard disk driveHandling a hard disk drive Upgrading the hard disk drive 6. Detach the cover from the hard disk driveReplacing the battery Replacing the batteryReplacing the battery 32 ThinkPad A21e Service and Troubleshooting GuideGetting help by fax Chapter 3. Getting help and service from IBMGetting help and service Getting help on the WebGetting help and service Getting help and serviceGetting help on the Web Calling IBM Getting help by faxGetting help and service Telephone numbers Getting help and serviceLanguage Getting help and serviceCountry or region Telephone NumberGetting help and service 38 ThinkPad A21e Service and Troubleshooting GuideAppendix A. Important safety instructions DANGERDANGER DANGERDANGER v Do not use your computer in or near waterModem safety information DANGERLaser compliance statement DANGERDANGER Save these instructions44 ThinkPad A21e Service and Troubleshooting Guide Warranty Statements Appendix B. Product warranties and noticesWARRANTIES OF ANY KIND OF ANY KINDYou also agree to 48 ThinkPad A21e Service and Troubleshooting Guide Page 50 ThinkPad A21e Service and Troubleshooting Guide WARRANTIES OF ANY KINDb. secure all programs, data, and funds contained in a Machine Part 2 - Worldwide Country-Unique Terms AUSTRALIA The IBM Warranty for Machines The following paragraph isNEW ZEALANDThe IBM Warranty for Machines The following paragraph ASIA PACIFICThe following terms apply to all EMEA countries EUROPE, MIDDLE EAST, AFRICA EMEAThe following terms apply to the country specified Applicability of suppliers and resellers unchanged IRELAND Extent of Warranty The following is added to this Section NORTH AMERICA 56 ThinkPad A21e Service and Troubleshooting GuideReferences to the Web site addresses NoticesProcessing date data IBM Director of Licensing IBM Corporation North Castle DriveElectronic emission notices Federal Communications Commission FCC StatementAvis de conformité à la réglementation d’Industrie Canada Telecommunication noticesIndustry Canada Class B Emission Compliance Statement European Community Directive Conformance StatementFax Branding 60 ThinkPad A21e Service and Troubleshooting GuideIndustry Canada requirements AvisNotice for Users in New Zealand Notice for AustraliaAvertissement the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services Notice for European Union countries 64 ThinkPad A21e Service and Troubleshooting GuideTrademarks 66 ThinkPad A21e Service and Troubleshooting Guide Index 68 ThinkPad A21e Service and Troubleshooting Guide Page Part Number 12P1906 1P P/N 12P1906