IBM A21e manual Contents

Contents

Finding information with Access ThinkPad iii

Chapter 1. Overview of your new ThinkPad computer . . . . . . . . . . . . . 1 Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 6

Chapter 2. Solving computer problems	.	. 9
Diagnosing problems	.	10
Troubleshooting . . . . . . . . . . . 11
Error messages	.	11
Errors without messages	.	14
Password problems	.	15
A power switch problem	. 15
Keyboard problems	.	15
TrackPoint problems	.	16
Standby or hibernation problems . . .	. 17
Computer screen problems	. 21
Battery problems	.	22
Hard disk drive problems	. 23
Other problems	.	24
Starting BIOS Setup Utility	.	25
Recover pre-installed software	.	26
Upgrading the hard disk drive	. 29
Replacing the battery	.	31

Chapter 3. Getting help and service from

IBM. . . . . . . . . . . . . . . 33 Getting help and service . . . . . . . . 34

Getting help on the Web	.	34
Getting help by fax	.	35
Calling IBM	.	35
Appendix A. Important safety instructions		39
Modem safety information	. 41
Laser compliance statement	.	42

Appendix B. Product warranties and

notices . . . . . . . . . . . . . 45

Warranty Statements	.	45
IBM Statement of Limited Warranty for
United States, Puerto Rico and Canada
(Part 1 - General Terms)	.	45
IBM Statement of Warranty Worldwide
except Canada, Puerto Rico, Turkey and
United States (Part 1- General Terms) .	. 48
Part 2 - Worldwide Country-Unique Terms		52
Notices. . . . . . . . . . . . . . 57
Processing date data	.	57
References to the Web site addresses . . . 57
Electronic emission notices	.	58
Telecommunication notices	.	59
Industry Canada requirements . . . .	. 61
Notice for Australia	.	62
Notice for Users in New Zealand . . . . 62

Notice for European Union countries. . . 64 Trademarks . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . 67

© Copyright IBM Corp. 2000 vii