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IBM A21e manual Telephone numbers, Getting help and service

Models: A21e

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Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at

www.ibm.com/pc/support.

Country or region	Language	Telephone Number

Argentina	Spanish	11-4717-4357

Australia	English	1300-130-426

Austria	German	01-54658-5060

Belgium	Dutch	02-714 35 70
	French	02-714 35 15

Brazil	Portuguese	55-0800 78 48 31

Canada	English/ French	1-800-565-3344
		416-383-3344

Chile	Spanish	800-203300

China	Mandarin	800-810-1818

Colombia	Spanish	9-800-18811
		623-2300

Denmark	Danish	35 25 02 91

Ecuador	Spanish	2-565-130

Finland	Finnish	9-22 931 840

France	French	01-69 32 40 40

Germany	German	069-6654 9040

36ThinkPad® A21e Service and Troubleshooting Guide

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IBM A21e manual Telephone numbers, Getting help and service

Contents

ThinkPad A21e Service and Troubleshooting Guide DANGER Finding information with Access ThinkPad View help topics to learn how to Finding information with Access ThinkPad vi ThinkPad A21e Service and Troubleshooting Guide Contents viii ThinkPad A21e Service and Troubleshooting Guide Chapter 1. Overview of your new ThinkPad computer SpecificationsFeatures Your ThinkPad at a glanceYour ThinkPad at a glance Your ThinkPad at a glanceFeatures FeaturesProcessor MemoryExternal interface FeaturesSpecifications SpecificationsBattery pack SizeImportant tips Be careful about where and how you work Caring for your ThinkPad computerCaring for your ThinkPad computer Be gentle with your computerTake care in setting passwords Handle storage media and drives properlyOther important tips Caring for your ThinkPad computerCleaning your computer Caring for your ThinkPad computerChapter 2. Solving computer problems 3. Click PC-Doctor for Windows Solving computer problemsDiagnosing problems Troubleshooting Error messagesSolving computer problems 1. In the charts, x can be any characterSolving computer problems 12 ThinkPad A21e Service and Troubleshooting GuideCause and action Solving computer problemsMessage Errors without messages Solving computer problemsPassword problems A power switch problemKeyboard problems Solving computer problemsTrackPoint problems Solving computer problemsStandby or hibernation problems Solving computer problems5. Select the Disable in this hardware profile check box For Windows2. Click the Device Manager tab 3. Double-click Network Adapter 4. Double-click Intel EtherExpress PRO PCI AdapterSolution For Windows For Windows NT2. Select Intel EtherExpress PRO Adapter, and click Startup 4. Click the Device Manager tab2. Click Power Management 4. Click the Enable hibernation... button2. Click Power Management 3. Click Suspend/Resume Options 4. Click Enable HibernationComputer screen problems For Windows 98 or Windows 1. Click Start → Settings → control PanelFor Windows NT 1. Click Start → Settings → control Panel 5. Click AdvancedBattery problems Solving computer problemsHard disk drive problems Solving computer problemsOther problems Solving computer problemsStarting BIOS Setup Utility Solving computer problemsRecover pre-installed software Solving computer problemsSolving computer problems Solving computer problems To create a Recovery Repair disketteTo use the Recovery Repair diskette Handling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Upgrading the hard disk drive 6. Detach the cover from the hard disk driveReplacing the battery Replacing the batteryReplacing the battery 32 ThinkPad A21e Service and Troubleshooting GuideChapter 3. Getting help and service from IBM Getting help and serviceGetting help by fax Getting help on the WebGetting help on the Web Getting help and serviceGetting help and service Getting help and service Getting help by faxCalling IBM Telephone numbers Getting help and serviceGetting help and service Country or regionLanguage Telephone NumberGetting help and service 38 ThinkPad A21e Service and Troubleshooting GuideAppendix A. Important safety instructions DANGERDANGER DANGERDANGER v Do not use your computer in or near waterModem safety information DANGERLaser compliance statement DANGERDANGER Save these instructions44 ThinkPad A21e Service and Troubleshooting Guide Warranty Statements Appendix B. Product warranties and noticesWARRANTIES OF ANY KIND OF ANY KINDYou also agree to 48 ThinkPad A21e Service and Troubleshooting Guide Page 50 ThinkPad A21e Service and Troubleshooting Guide WARRANTIES OF ANY KINDb. secure all programs, data, and funds contained in a Machine AUSTRALIA The IBM Warranty for Machines The following paragraph is NEW ZEALANDThe IBM Warranty for Machines The following paragraphPart 2 - Worldwide Country-Unique Terms ASIA PACIFICThe following terms apply to the country specified EUROPE, MIDDLE EAST, AFRICA EMEAThe following terms apply to all EMEA countries Applicability of suppliers and resellers unchanged IRELAND Extent of Warranty The following is added to this Section NORTH AMERICA 56 ThinkPad A21e Service and Troubleshooting GuideNotices Processing date dataReferences to the Web site addresses IBM Director of Licensing IBM Corporation North Castle DriveElectronic emission notices Federal Communications Commission FCC StatementTelecommunication notices Industry Canada Class B Emission Compliance StatementAvis de conformité à la réglementation d’Industrie Canada European Community Directive Conformance StatementFax Branding 60 ThinkPad A21e Service and Troubleshooting GuideIndustry Canada requirements AvisAvertissement Notice for AustraliaNotice for Users in New Zealand the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services Notice for European Union countries 64 ThinkPad A21e Service and Troubleshooting GuideTrademarks 66 ThinkPad A21e Service and Troubleshooting Guide Index 68 ThinkPad A21e Service and Troubleshooting Guide Page Part Number 12P1906 1P P/N 12P1906