Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at

www.ibm.com/pc/support.

Country or region

Language

Telephone Number

 

 

 

Argentina

Spanish

11-4717-4357

 

 

 

Australia

English

1300-130-426

 

 

 

Austria

German

01-54658-5060

 

 

 

Belgium

Dutch

02-714 35 70

 

French

02-714 35 15

 

 

 

Brazil

Portuguese

55-0800 78 48 31

 

 

 

Canada

English/ French

1-800-565-3344

 

 

416-383-3344

 

 

 

Chile

Spanish

800-203300

 

 

 

China

Mandarin

800-810-1818

 

 

 

Colombia

Spanish

9-800-18811

 

 

623-2300

 

 

 

Denmark

Danish

35 25 02 91

 

 

 

Ecuador

Spanish

2-565-130

 

 

 

Finland

Finnish

9-22 931 840

 

 

 

France

French

01-69 32 40 40

 

 

 

Germany

German

069-6654 9040

 

 

 

36ThinkPad® A21e Service and Troubleshooting Guide

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IBM A21e manual Telephone numbers, Country or region Language Telephone Number

A21e specifications

The IBM A21e is a notable entry in the realm of Lenovo's ThinkPad series, primarily aimed at the educational sector and consumers seeking a reliable, budget-friendly option. Released as a part of IBM's initiative to enhance educational technology, the A21e brings together essential features, practical technologies, and robust characteristics that cater to students and everyday users alike.

One of the most distinguishing features of the A21e is its display. The laptop typically comes with a 14.1-inch screen, offering a resolution of 1024 x 768 pixels. This size provides a balance between portability and usability, making it ideal for students who need to carry their devices between classes without sacrificing screen real estate.

The keyboard is another highlight of the A21e. Renowned for its tactile feedback and comfortable typing experience, the spill-resistant keyboard enables users to write long essays or perform programming tasks with ease. Additionally, the laptop's design includes function keys that make it convenient to perform common computing tasks swiftly.

Under the hood, the A21e is powered by Intel processing technology, typically featuring Intel Celeron or Pentium processors. This ensures that the device is equipped to handle daily tasks such as word processing, web browsing, and multimedia playback. The laptop usually features a discrete graphics option for users who may require a bit more graphical power, catering to casual gamers or multimedia creators.

The memory options for the A21e generally range up to 1GB of RAM, which supports smooth multitasking for basic applications. With a hard drive capacity extending to 40GB or more, users have ample storage for documents, media files, and educational resources. It also features a DVD-ROM drive, allowing for the playback of multimedia and installation of software from physical media.

Connectivity-wise, the IBM A21e supports a variety of ports, including USB 1.1 for peripheral connections, a multimedia card slot, and an Ethernet port for networking capabilities. This emphasis on connectivity ensures that users can integrate the laptop into diverse environments, whether for classroom use or home study.

The laptop's build quality contributes to its perceived durability. With rugged features designed to withstand the rigors of school life, the A21e stands as a practical choice for students and educational institutions alike. Overall, the IBM A21e combines essential features with flexible technologies, making it an enduring tool for learning and productivity.