Solving computer problems
Note: If your computer has a screen expansion function, you can use the Fn+F8 keys to expand the screen image.
A password problem
Problem: I forgot my password.
Solution: If you forget your
If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and an additional charge might be required for the service.
If you forget your supervisor password, IBM will not reset your password. You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced. Proof of purchase is required, and an additional charge might be required for the service.
A power switch problem
Problem: The system does not respond, and you cannot turn off the computer.
Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.
Keyboard problems
Problem: The cursor does not move after the computer returns from one of the power management modes.
Solution: Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option.
Note: The APM option is not supported in Windows 2000.
Chapter 2. Solving computer problems 15
