Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support/
IBM Automated Fax System |
During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter® will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including
To assist the technical support representative, have available as much of the following information as possible:
vOption name
vOption number
vProof of purchase
vComputer manufacturer, model, serial number (if IBM), and manual
vExact wording of the error message (if any)
vDescription of the problem
vHardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) | |
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Canada (all other) | |
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U.S.A. and Puerto Rico | |
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All other countries and regions | Go to http://www.ibm.com/pc/support/, |
| and click Support Phone List. |
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