Read This First

Before you go to the checkout guide, be sure to read this section.

Important Notes

ŸOnly certified trained personnel should

service

the

computer

.

 

 

 

 

Ÿ Be

extremely

careful

during

write

operations

 

 

such

as

copying, saving, or formatting.

Drives

 

in

the computer

that

you

are

servicing

might have

been

rearranged;

or

the

drive

startup

sequence

might have been altered. If you select an

incorrect

drive,

data

or

programs can be written

over.

 

 

 

 

 

 

 

 

ŸReplace FRUs only for the correct model.

When you replace the FRU, make sure the model of the machine and FRU part number are

 

correct

by

referring to

the

part list.

 

Ÿ

FRUs

should

not

be

replaced

because

of

a

 

 

 

 

 

 

single,

unreproducible

 

failure.

 

 

Single

 

failures

 

 

 

can

occur

from

a

variety

of

reasons

that

have

 

nothing

 

to

do with a hardware defect; such as:

 

cosmic radiation, electrostatic discharge, or

 

software errors. FRU replacement should be

 

considered

 

only

when

a

recurring

problem exists.

 

If you suspect an unreproducible failure,

clear the

 

error

log

and

 

run

the

test

again. Do

not

replace

 

any

FRUs

if

log

errors

do

not

reappear.

 

Ÿ

Do not

replace

a

nondefective

FRU.

 

 

 

 

 

 

 

How

to

Use

Error

Messages:

 

 

Use the error

 

 

 

 

 

codes

displayed

on

the screen to diagnose failures. If

 

 

more

than

one

error

code

is

displayed,

begin

the

diagnosis

 

with

 

the

first

error

code. The

cause

of

the

first error

code

can result

 

in

false

error codes being displayed. If no

error

code

 

is

displayed,

see

 

if

the

error

symptom

is

listed

in

the

“Symptom-to-FRU Index”

 

on

page 18.

 

 

 

 

 

 

 

How

to

Diagnose

 

Multiple

 

FRUs:

 

 

When the

 

 

 

 

 

 

adapter

or

device

has

more

than one FRU, the error code

 

could be caused by either

FRU. Before

replacing

multiple

 

 

FRUs,

try

 

removing

or

exchanging

each FRU,

one

by

one

 

 

in the designated sequence, to see if the symptoms

 

 

change.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What

to

Do

 

First: The servicer must include the

 

 

 

 

 

following

in

 

the

FRU

 

exchange

form or FRU return form

 

 

that

 

is

attached

to

the

returned FRU.

 

 

 

 

 

1.Name and phone number of servicer

2.Date of service

3.Date when FRU failed

4.Date of purchase

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IBM S84H-4552-00 manual Read This First