5.Failure symptoms, error codes appearing on the display, and beep symptoms
6.Procedure index and page number in which the failing FRU was detected
7.Failing FRU name and part number
8.Machine type, model number, and serial number
9.Customer’s name and address
Note for warranty: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following:
The following are not covered under warranty:
vLCD panel cracked from the application of excessive force or from being dropped
vScratched (cosmetic) parts
vCracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force
vDamage caused by liquid spilled into the system
vDamage caused by the improper insertion of a PC Card or the installation of an incompatible card
vDamage caused by foreign material in the diskette drive
vDiskette drive damage caused by pressure on the diskette drive cover or by the insertion of a diskette with multiple labels
vDamaged or bent diskette eject button
vFuses blown by attachment of a
vForgotten computer password (making the computer unusable)
The following symptoms might indicate damage caused by
vMissing parts might be a symptom of unauthorized service or modification.
vIf the spindle of a hard disk drive becomes noisy it may have been subjected to excessive force or from being dropped.
