Internet Mode
Internet Troubleshooting
Error Screens
Unit Freezes
Internet Connect Failure / Error Connecting to Internet
Some problems that commonly occur during Internet use are described below along with solutions. If problems persist, refer to the warranty card for information on how to contact customer support.
While using the Internet you will periodically come across screens that read “Error” followed by the type of error. In these cases you may either press GO on the remote control or the keyboard and try again, or repeat your previous action.
You will receive an error screen on sites that utilize web technologies that the iCEBOX does not support, such as Shockwave™, Java™, and Flash™.
If your iCEBOX freezes (does not respond to input from the keyboard or remote control) turn the power off and unplug the unit for a few seconds. Then plug the unit back in and turn it on.
If your iCEBOX has problems dialing or connecting, turn the power off and unplug it for a few seconds, then turn the unit back on. Be sure to verify the following:
•Make sure voice mail (if you have this service) is not interfering. The message waiting tone will interrupt the dialing process.
•Check your phone jack to verify the unit is properly plugged in.
•Does your phone system require you to dial a prefix (e.g., “9”)?
To add a dialing prefix, press NET, press OPTIONS, select USER SETTINGS from the
•Make sure that Call Waiting (if you have this service) is not interfering. The call waiting tone will interrupt the Internet connection. Your local phone company can provide a deactivation code that will temporarily disable Call Waiting while using your phone line to connect to the Internet.
To enter the deactivation code to your
If problems persist, please refer to the warranty card for a customer service phone number.
30 | ©iCEBOX, LLC, September 2001 |
