Chapter 3: Using Softphones with Your Jabra Headset

Using Skype

3. Using Softphones with Your Jabra Headset

The Jabra PC Suite has two primary functions: configuring your headset and providing a feature-rich softphone integration that includes remote call control from the headset.

Basic softphone functionality is provided via Windows and plug-and-play, which results in your headset appearing as a standard PC sound card with sound-in and sound-out abilities. However, other elements of the Jabra PC Suite will enable you to control your softphone from your headset’s buttons. Features include the ability to answer incoming calls, place calls on hold, switch between held calls and more. The exact set of features that are supported vary slightly between softphone types, as outlined in the table below and elaborated in the sub-sections that follow. The available features will also depend on the Jabra product you are using with your softphone.

Function

Skype

Cisco IP

Microsoft Office

 

 

Communicator

Communicator

Accept incoming call







End call







Mute microphone







Place call on hold



 

 

 

 

 

 

Resume call on hold



 

 

 

 

 

 

Redial





 

 

 

 

 

Using Skype

Skype is a well known and widely used softphone solution. It is free to download and use, though some advanced services (such as the ability to dial out to traditional phone numbers) cost extra. It has a relatively long history, providing a large set of features and automation controls with which Jabra can interact.

See "System Requirements” on page 4 for Skype version requirements.

To best use your headset together with Skype, the following should be installed and running on your PC:

•Jabra Device Service

This simple program establishes a link between your Jabra headset and Jabra softphone interfaces, enabling you to control your softphone from your headset. We recommend that you configure Windows to run this program at start up if you often use your headset together with any type softphone. See also “Running and Using the Device Service” on page 12.

•Jabra Skype driver

Like the Jabra Device Service, this is a simple program that runs in the background to enable commands from your headset to be passed to the softphone. We recommend that you configure Windows to run this program at

Jabra PC Suite User’s Guide

8

Page 7 Page 9
Page 8
Image 8
Jabra PC Suite manual Using Softphones with Your Jabra Headset, Using Skype
Page 7 Page 9

PC Suite specifications

Jabra PC Suite is a powerful software application designed specifically to enhance the usability of Jabra headsets and speakerphones when connected to a computer. This suite provides a range of features aimed at improving the user experience and increasing productivity in both personal and professional settings.

One of the main features of Jabra PC Suite is its ability to facilitate call management. The software allows users to seamlessly control calls from their computer, enabling functions such as answering, ending, or muting calls directly through the interface. This integration simplifies communication workflows, particularly in a business environment where efficiency is crucial.

Another significant characteristic of Jabra PC Suite is its user-friendly interface. The software is designed for ease of use, allowing users to access various settings and features quickly. Users can customize their headset settings, such as adjusting the volume, equalizer settings, and even setting the microphone sensitivity to suit their specific needs.

Jabra PC Suite also includes a range of features dedicated to enhancing audio quality. The software employs advanced audio technologies like Noise Cancellation and Digital Signal Processing (DSP), which work together to filter out background noise and deliver crystal-clear sound during calls. This is particularly beneficial in open office environments or noisy settings, ensuring that communication remains uninterrupted and professional.

Moreover, Jabra PC Suite offers firmware updates, allowing users to keep their devices up-to-date with the latest enhancements and features. This ensures optimal performance and introduces any new capabilities provided by Jabra, thus extending the lifespan of the hardware.

Additionally, integration with various communication platforms is a standout characteristic of Jabra PC Suite. The software seamlessly works with popular VoIP applications such as Microsoft Teams, Skype for Business, and Zoom, providing users with an enhanced experience across multiple platforms.

In summary, Jabra PC Suite serves as a comprehensive tool for users of Jabra headsets and speakerphones, combining call management, audio enhancement features, and seamless integration with communication platforms. Its user-friendly design and regular firmware updates further solidify its role in boosting productivity and enhancing the overall communication experience in both personal and professional contexts.
Top Page Image Contents