Jabra PC Suite manual Using Softphones with Your Jabra Headset, Using Skype, Jabra Skype driver

Chapter 3: Using Softphones with Your Jabra Headset

Using Skype

3. Using Softphones with Your Jabra Headset

The Jabra PC Suite has two primary functions: configuring your headset and providing a feature-rich softphone integration that includes remote call control from the headset.

Basic softphone functionality is provided via Windows and plug-and-play, which results in your headset appearing as a standard PC sound card with sound-in and sound-out abilities. However, other elements of the Jabra PC Suite will enable you to control your softphone from your headset’s buttons. Features include the ability to answer incoming calls, place calls on hold, switch between held calls and more. The exact set of features that are supported vary slightly between softphone types, as outlined in the table below and elaborated in the sub-sections that follow. The available features will also depend on the Jabra product you are using with your softphone.

Function	Skype	Cisco IP	Microsoft Office
		Communicator	Communicator
Accept incoming call
End call
Mute microphone
Place call on hold
Resume call on hold
Redial

Using Skype

Skype is a well known and widely used softphone solution. It is free to download and use, though some advanced services (such as the ability to dial out to traditional phone numbers) cost extra. It has a relatively long history, providing a large set of features and automation controls with which Jabra can interact.

See "System Requirements” on page 4 for Skype version requirements.

To best use your headset together with Skype, the following should be installed and running on your PC:

•Jabra Device Service

This simple program establishes a link between your Jabra headset and Jabra softphone interfaces, enabling you to control your softphone from your headset. We recommend that you configure Windows to run this program at start up if you often use your headset together with any type softphone. See also “Running and Using the Device Service” on page 12.

•Jabra Skype driver

Like the Jabra Device Service, this is a simple program that runs in the background to enable commands from your headset to be passed to the softphone. We recommend that you configure Windows to run this program at

Jabra PC Suite User’s Guide 8